Technology Support Analyst

Hireroo; Dubai; Hybrid; AED 112,000 - 201,000; Full time

Benefits offered by this job

Hybrid working model.

Registration following UAE law.

Career development opportunities.

Job summary

Hireroo in Dubai seeks a proactive Technology Support Analyst to strengthen the operations team in a Hybrid Dubai environment. You will handle Tier 1-2 IT support across hardware, software, and networks, while maintaining cloud infrastructure and VDI environments.

The role covers Microsoft 365 administration, Active Directory, VoIP, CRM support, and security compliance, with opportunities for growth in a dynamic Forex/CFD context.

Qualifications

• Proven experience in IT support or systems administration roles.
• Strong knowledge of Microsoft 365, Active Directory and cloud-based environments.
• Experience with VDI technologies and VoIP systems.
• Familiarity with IT security best practices and incident response.
• Excellent problem-solving and communication skills.
• Certifications (e.g., CompTIA A+, Microsoft) are a plus.

Responsibilities

• Provide Tier 1 and 2 support for hardware, software and network issues.
• Administer and maintain cloud-based servers and ensure uptime, performance and security.
• Manage VDI environments including deployment, updates and troubleshooting.
• Administer Microsoft 365 apps and user accounts, access controls and licenses.
• Manage Active Directory users, groups, permissions and Group Policies.
• Configure and support VoIP systems and call routing tools.
• Provide CRM user support and assist in onboarding and training.
• Support IT security initiatives and contribute to policy compliance.
• Create and maintain technical documentation and knowledge articles.

Skills

Microsoft 365

Active Directory

VDI

VoIP systems

CRM platforms

IT security

Communication skills

Job description

Job Description

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence this firm has built a solid reputation for transparency innovation and client success offering a broad range of CFD products including forex commodities indices and more.

Location: Hybrid Dubai UAE

Responsibilities

As a Technology Support Analyst your broad responsibilities will include but are not limited to:

End-User & Technical Support

• Provide Tier 1 and Tier 2 support for hardware software and network-related issues via phone email and in-person channels.

• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure

• Administer and maintain cloud-based servers ensuring uptime performance security and data integrity.

• Monitor system health implement backup/recovery solutions and perform regular audits.

VDI Support

• Manage Virtual Desktop Infrastructure (VDI) environments including setup deployment updates and troubleshooting.

• Optimize VDI performance for remote and on-site users.

Microsoft 365 Administration

• Administer user accounts access controls licenses and configurations across Microsoft 365 applications including Outlook Teams SharePoint OneDrive and Exchange.

Active Directory & User Management

• Manage users groups and permissions within Active Directory.

• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems

• Configure maintain and support VoIP phone systems and call routing tools.

• Troubleshoot phone connectivity hardware and network-related issues impacting voice systems.

CRM Support

• Provide first-line support for CRM users; troubleshoot issues perform minor configurations and assist in user onboarding and training.

Security & Compliance

• Support IT security initiatives by maintaining endpoint protection tools assisting in the rollout of security policies and ensuring system compliance with company standards.

Documentation & Knowledge Sharing

• Create and maintain user manuals technical documentation troubleshooting guides and internal knowledge base articles.

Process & System Improvement

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.

• Collaborate with internal teams to support new IT implementations and improvements.

Requirements

• Proven experience in IT support or systems administration roles.

• Strong working knowledge of Microsoft 365 Active Directory cloud-based environments and VDI technologies.

• Experience with VoIP systems (e.g. 3CX Cisco or similar) and CRM platforms.

• Familiarity with IT security best practices and protocols.

• Excellent problem-solving and communication skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Relevant certifications (e.g. CompTIA A Microsoft Certified ITIL) are a plus.

Whats in it for you

Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.

Benefits

• Hybrid working model.

• Registration following UAE law.

• Career development opportunities.