Technician Supervisor - Gaming Technicians
Wynn Al Marjan Island
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Benefits offered by this job
Job summary
Wynn Al Marjan Island is seeking a skilled Technician Supervisor to lead the Gaming Technicians team and oversee maintenance, repairs, and system integrity. The role requires strong electronics knowledge, leadership, and familiarity with gaming hardware and networking.
You will coordinate schedules, train staff, and ensure all operations comply with UAE gaming regulations and Wynn internal controls, while maintaining logs and coordinating with manufacturers and service providers.
Qualifications
- Diploma or technical certification in electronics, engineering, IT or related field.
- Minimum 3–5 years of experience with electronic gaming machines or gaming equipment maintenance.
- Experience in a lead or senior technician role within a regulated gaming environment.
Responsibilities
- Supervise daily activities of gaming technicians, ensuring timely response to service calls, repairs, and preventive maintenance.
- Monitor gaming machine performance, identifying recurring issues and escalating concerns as needed.
- Assign tasks and manage technician schedules to ensure adequate coverage across all shifts.
- Provide on-the-job training, coaching, and technical guidance to team members.
- Ensure all technical operations comply with UAE gaming regulations, Wynn Resorts’ internal controls, and manufacturer specifications.
- Maintain accurate and up-to-date maintenance logs, machine configuration records, and regulatory documentation.
- Assist in coordinating with gaming equipment manufacturers and service providers for technical support and repairs.
- Monitor inventory levels of spare parts, tools, and consumables, ensuring availability for daily operations.
- Stay informed on new gaming technologies, system updates, and equipment enhancements.
- Support integration of new gaming platforms, cashless systems, and digital interfaces.
- Collaborate with IT, Surveillance, and Gaming Operations to maintain system connectivity and operational reliability.
Skills
Education
Tools
Job description
Job Description:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
Wynn Al Marjan Island is looking for a skilled Technician Supervisor to join our Gaming Technicians team.
- Supervise daily activities of gaming technicians, ensuring timely response to service calls, repairs, and preventive maintenance
- Monitor gaming machine performance, identifying recurring issues and escalating concerns as needed
- Assign tasks and manage technician schedules to ensure adequate coverage across all shifts
- Provide on-the-job training, coaching, and technical guidance to team members
- Ensure all technical operations comply with UAE gaming regulations, Wynn Resorts’ internal controls, and manufacturer specifications
- Maintain accurate and up-to-date maintenance logs, machine configuration records, and regulatory documentation
- Assist in coordinating with gaming equipment manufacturers and service providers for technical support and repairs
- Monitor inventory levels of spare parts, tools, and consumables, ensuring availability for daily operations
- Stay informed on new gaming technologies, system updates, and equipment enhancements
- Support integration of new gaming platforms, cashless systems, and digital interfaces
- Collaborate with IT, Surveillance, and Gaming Operations to maintain system connectivity and operational reliability
- Diploma or technical certification in Electronics, Engineering, Information Technology, or related field (preferred)
- Minimum 3–5 years of experience in electronic gaming machines or gaming equipment maintenance
- Previous experience in a lead or senior technician role within a regulated gaming environment
- Strong understanding of electronic gaming machines and table game hardware, software, and networking fundamentals
- Ability to work evenings, weekends, and holidays based on operational needs
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
Requirements:
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