Gaming Tech Ops Lead — Assistant Manager

Wynn Al Marjan Island; Dubai; On-site; AED 100,000 - 120,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking an Assistant Manager – Gaming Technicians to join the resort’s Gaming Technician team in the UAE. The role oversees daily operations, maintenance, and upgrades of gaming equipment across shifts, ensuring regulatory compliance and high uptime.

The ideal candidate will have a Bachelor’s degree in engineering or IT and at least 5 years in EGM operations, with proven leadership and strong diagnostic skills. Night and weekend availability may be required.

Qualifications

• Bachelor’s degree in Engineering, Electronics, Information Technology, or related field.
• Minimum 5 years of experience in EGM operations or technical maintenance within a regulated gaming environment.
• Demonstrated experience in managing or leading technical teams.

Responsibilities

• Manage the daily operations of gaming technicians, ensuring timely maintenance, troubleshooting, and repair of gaming equipment
• Monitor machine performance, uptime, and guest feedback to identify operational issues and improvement opportunities
• Manage the installation, configuration, relocation, and removal of EGM, table game equipment, and related systems
• Provide guidance, coaching, and on-the-job training to gaming technicians to enhance technical capability and performance
• Assist in scheduling and task assignments to ensure adequate coverage across all shifts
• Ensure all technical activities comply with UAE gaming regulations, Wynn Resorts’ internal controls, and manufacturer specifications
• Maintain accurate and up-to-date records of machine configurations, maintenance logs, and regulatory documentation
• Coordinate with gaming equipment manufacturers and service providers for technical support, repairs, and upgrades
• Stay informed on emerging gaming technologies, system enhancements, and industry trends
• Assist in the integration of new gaming platforms, cashless solutions, and digital interfaces
• Collaborate with IT, Surveillance, and Gaming Operations to maintain system connectivity, data integrity, and operational reliability

Skills

Troubleshooting

Organizational skills

Communication skills

Education

Bachelor's degree in Engineering, Electronics, Information Technology, or related field

Tools

Diagnostic tools

CMS platforms

Technical documentation

Job description

Wynn Al Marjan Island is seeking an Assistant Manager – Gaming Technicians to join the resort’s Gaming Technician team in the UAE. The role oversees daily operations, maintenance, and upgrades of gaming equipment across shifts, ensuring regulatory compliance and high uptime.

The ideal candidate will have a Bachelor’s degree in engineering or IT and at least 5 years in EGM operations, with proven leadership and strong diagnostic skills. Night and weekend availability may be required.