Technical Support & Repair Specialist

Apple; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Apple Retail in Abu Dhabi seeks a Technical Specialist to provide expert product support and skilled troubleshooting for customers, helping them get the most from their devices. You will educate customers on repair options, services, and new Apple offerings while delivering an exceptional experience.

You will stay updated on Apple products and repair processes, work with store leaders to address recurring issues, and contribute to an inclusive team environment that reflects Apple’s values.

Qualifications

• Proven ability to diagnose and resolve customer technical issues.
• Strong knowledge of Apple products and services.
• Excellent communication and empathy in customer interactions.

Responsibilities

• Assist customers with technical support and troubleshooting on Apple products.
• Educate customers on repair options and Apple services.
• Identify recurring repair problems and provide feedback to store leadership.
• Deliver exceptional service and help customers make informed purchases.
• Support team and contribute to an inclusive store environment.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Teamwork

Curiosity to learn

Job description

Apple Retail in Abu Dhabi seeks a Technical Specialist to provide expert product support and skilled troubleshooting for customers, helping them get the most from their devices. You will educate customers on repair options, services, and new Apple offerings while delivering an exceptional experience.

You will stay updated on Apple products and repair processes, work with store leaders to address recurring issues, and contribute to an inclusive team environment that reflects Apple’s values.