Technical Specialist: Expert Tech Support & Repairs

Apple Inc.; United Arab Emirates; On-site; AED 78,000 - 112,000; Full time

Job summary

Apple Inc. Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers while generating excitement for Apple products and services.

You will stay current on Apple products, assist with repairs and software issues, and educate customers on the best ways to buy and use Apple solutions. You’ll contribute to an inclusive environment and collaborate with store teams.

Qualifications

• Availability to work a schedule that may include evenings, weekends and holidays in the retail store.
• Strong communication and interpersonal skills with customers.
• Ability to stay up to date on Apple products, services, and repair processes.

Responsibilities

• Develop knowledge on Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide excellent service by understanding customer needs and educating them on products and services.
• Collaborate with team leaders to identify recurring repair issues and communicate feedback to Apple.
• Support customer-facing activities on or off the sales floor and contribute to an inclusive environment.

Skills

Technical knowledge

Troubleshooting

Customer service

Teamwork

Learning mindset

Job description

Apple Inc. Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers while generating excitement for Apple products and services.

You will stay current on Apple products, assist with repairs and software issues, and educate customers on the best ways to buy and use Apple solutions. You’ll contribute to an inclusive environment and collaborate with store teams.