Technical Support Engineer - Network IP Telephony

Intertec Softwares; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IP telephony solutions provider based in Abu Dhabi is seeking a Technical Support Engineer specializing in Network IP Telephony. The role includes designing and implementing IP telephony solutions, troubleshooting issues, and ensuring high availability of systems. Ideal candidates will have at least 6 years of related experience and relevant certifications like CCNA. Strong communication skills are essential for collaborating with internal teams.

Qualifications

• 6+ years of experience in technical support for IP Telephony systems.
• Proven ability to manage Cisco network and telephony infrastructure.

Responsibilities

• Ensure high availability and reliable performance of the Network & IP Telephony environment.
• Design and implement IP telephony solutions including voicemail, call routing, and conferencing.
• Troubleshoot and resolve IP telephony issues efficiently.

Skills

Strong understanding of IP telephony protocols (SIP, H.323, RTP)

Experience with Cisco Call Manager, Unity Connection, and IP phones

Knowledge of network protocols (TCP/IP, UDP, DNS, DHCP)

Experience with VoIP network design and implementation

Troubleshooting and problem-solving skills

Strong communication and interpersonal skills

Education

Cisco Certified Network Associate (CCNA)

CCNP Voice certification

Cisco Certified Design Associate (CCDA)

CompTIA Network

Job description

Job Title: Technical Support Engineer - Network IP Telephony

Certification: Cisco Certified Network Associate (CCNA)

CompTIA Network

CCNP Voice certification

Cisco Certified Design Associate (CCDA)

Experience: 6

Responsibilities:

• Ensure high availability and reliable performance of the Network & IP Telephony environment.
• Design and implement IP telephony solutions including voice mail call routing and conferencing.
• Configure Cisco IP phones Call Manager and other related components.
• Troubleshoot and resolve IP telephony issues.
• Maintain and optimize IP telephony infrastructure.
• Integrate IP telephony systems with other network infrastructure components such as routers switches and firewalls.
• Ensure seamless interoperability between voice and data networks.
• Implement security measures to protect the IP telephony infrastructure from unauthorized access and threats.
• Configure security features such as firewall rules and access control lists.
• Diagnose and resolve complex IP telephony issues.
• Utilize troubleshooting tools to identify and fix problems.
• Maintain detailed documentation of network configurations and procedures.
• Create and update knowledge base articles.
• Managing CUCM Daily issues related to IP telephony.
• UCCX scripting and support.
• Cisco Jabber support (Expressway).
• Teams Admin portal management and configuration.
• Troubleshooting issues on SIP/ PRI lines.
• Cisco unity connection support
• Imagicle call recording Billing support.
• Managing and support related to Critical call center and toll free.
• Day to day task on Cisco IM and Presence.
• Managing of cisco UCS severs.
• Coordinating with IT Helpdesk for troubleshooting Telephony issues.
• Maintaining backup overall health of system.
• Port security and switching support on Cisco and Huawei.
• Management of Network devices like Router Switches Local Area Network Devices WirelessDevices Unified Communication devices Firewalls Load Balancers WAF NAC etc.
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work independently and as part of a team.

Mandatory Skills:

• Strong understanding of IP telephony protocols (SIP H.323 RTP etc.)
• Experience with Cisco Call Manager Unity Connection and IP phones
• Knowledge of network protocols (TCP/IP UDP DNS DHCP)
• Experience with VoIP network design and implementation
• Troubleshooting and problem-solving skills
• Strong communication and interpersonal skills