Technical Support Engineer

Intertec Systems; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading technology support company based in Dubai is seeking a Field Support Engineer to provide end-user support. The successful candidate will be responsible for installing and configuring hardware and software, diagnosing issues, and providing technical assistance remotely and in person. Candidates must have hands-on experience with Windows and MAC OS and a strong understanding of ITSM practices. Excellent communication skills and problem-solving abilities are essential for this role.

Qualifications

• Hands-on experience in Windows and MAC OS.
• Experience supporting end-users including top management.
• Knowledge of KPIs, SLAs, and ITSM tools.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Install and configure operating systems and office applications.
• Provide technical support to end-users via multiple channels.
• Diagnose and resolve hardware and software issues.

Skills

Windows

MAC OS

End-user support

Networking

ITSM tools knowledge

Problem-solving

Good communication skills

Education

Graduation

Tools

ServiceDesk Plus

Remote desktop tools

Job description

Overview

Job Purpose: END-USER Support – Field Support Engineer

Qualifications

• Qualification: Graduation
• Certification: CCNA, MCSA, CompTIA A+
• Experience: 4+ Years

Responsibilities

• Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals
• Software Installation: Install and configure operating systems, office applications, and other software as required by users
• System Configuration: Set up user accounts, permissions, and security settings according to organizational policies
• End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues
• Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks
• Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections

Mandatory

• Candidate must have hands-on experience in Windows and MAC OS
• Must have supported end-users, Top Management Users
• Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus
• Good communication skills verbal and written. Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills