Technical Support Engineer - Electric and Hybrid Vehicles

AlFuttaim; Abu Dhabi; Presencial; AED 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

Al-Futtaim in Abu Dhabi seeks a Technical Support Engineer for electric and plug-in hybrid vehicles. You will diagnose, troubleshoot, and support service locations with advanced electrical and powertrain issues, guiding technicians toward effective repairs.

The role emphasizes field visits, remote diagnostics, and detailed reporting, requiring a strong EV/HEV background, Master Technician experience, and a commitment to service quality in a fast-paced automotive environment.

Formación

• Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or related technical discipline.
• Minimum 6 years of professional experience in automotive service and repair.
• At least 3 years of experience working as a Master Technician within dealer service operations or equivalent.
• Demonstrated experience in advanced vehicle diagnostics, technical troubleshooting, and repair support.

Responsabilidades

• Provide advanced diagnostic support for complex electrical, mechanical, and electronic concerns affecting EVs and PHEVs.
• Investigate reported technical problems, validate diagnostic findings, and recommend repair solutions.
• Support service technicians in identifying faults involving modern automotive electronics, onboard diagnostic systems, and EV powertrain components.
• Deliver remote technical assistance to service locations to improve diagnostic accuracy and repair effectiveness.
• Conduct field visits when direct technical investigation or hands-on troubleshooting is necessary.
• Prepare detailed technical reports documenting diagnostic findings, repair recommendations, and quality-related observations.

Conocimientos

Automotive electrical systems

Diagnostics & troubleshooting

Powertrain knowledge

Technical report writing

Communication & coaching

Educación

Diploma in Mechanical or Electrical Engineering

IMI Electric/Hybrid Vehicle Level 3 or 4 certification (advantage)

Descripción del empleo

Technical Support Engineer - Electric and Hybrid Vehicles Job Snapshot - Role: Technical Support Engineer - Electric and Hybrid Vehicles - Location: Abu Dhabi, United Arab Emirates - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: Minimum 6 years in automotive service and repair, including at least 3 years as a Master Technician - Job Type: Full Time - Work Arrangement: On-site Position Overview Al-Futtaim Group is building a talent pool for future Technical Support Engineer opportunities in Abu Dhabi, United Arab Emirates. The role focuses on advanced technical diagnosis, troubleshooting, and repair support for electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs). As a Technical Support Engineer, you will support automotive service locations in resolving complex electrical, electronic, and vehicle performance concerns. Working with technical managers, service technicians, and other stakeholders, you will provide remote diagnostic assistance and conduct field visits when hands-on support is required. The position requires extensive automotive repair experience, strong knowledge of modern vehicle technologies, and the ability to guide technicians toward accurate, effective repairs while maintaining Al-Futtaim 's customer service and quality standards.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: Automotive
• Function: Vehicle Repair and Maintenance
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

What You Will Do

Technical Diagnosis and Troubleshooting

• Provide advanced diagnostic support for complex mechanical, electrical, and electronic concerns affecting electric and plug-in hybrid vehicles.
• Investigate reported technical problems, validate diagnostic findings, and recommend appropriate repair solutions.
• Support service technicians in identifying faults involving modern automotive electronics, onboard diagnostic systems, and electric vehicle powertrain components.
• Deliver remote technical assistance to service locations to improve diagnostic accuracy and repair effectiveness.
• Conduct field visits when direct technical investigation or hands-on troubleshooting is necessary.
• Apply modern diagnostic procedures, technical knowledge, and repair methods to support the resolution of challenging vehicle concerns.

Technical Case Management and Reporting

• Monitor technical cases from initial investigation through to appropriate resolution.
• Prepare detailed technical reports documenting diagnostic findings, repair recommendations, and quality-related observations.
• Escalate unresolved, recurring, or critical technical concerns to the relevant technical managers and stakeholders.
• Analyse failed vehicle components and coordinate their submission for further technical investigation when required.
• Maintain accurate technical documentation to support case tracking, repair quality, and communication between service teams.
• Coordinate with relevant stakeholders to ensure technical issues receive appropriate follow-up and attention.

Technician Support and Repair Quality

• Provide on-the-job technical coaching to technicians to strengthen diagnostic capabilities and repair performance.
• Support the implementation of Fix It Right practices by encouraging accurate diagnosis and effective repair procedures.
• Assist service teams in applying updated diagnostic techniques and modern automotive repair methods.
• Ensure relevant technical literature, service bulletins, software-update equipment, and special tools are available to support repair activities.
• Share technical knowledge and practical guidance to help technicians address complex vehicle systems and emerging automotive technologies.
• Promote consistent repair quality and a customer-focused approach across supported service locations.

Required Qualifications and Experience

• Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Extensive specialised training in electric vehicle technology may also be considered.
• IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification would be an advantage.
• Minimum 6 years of professional experience in automotive service and repair.
• At least 3 years of experience working as a Master Technician within dealer service operations or an equivalent automotive service environment.
• Demonstrated experience in advanced vehicle diagnostics, technical troubleshooting, and repair support.
• Strong practical knowledge of automotive electrical and electronic systems, onboard diagnostics, and new-generation vehicle technologies.
• Working knowledge of electric and plug-in hybrid vehicle components, powertrain systems, and associated diagnostic procedures.
• Experience supporting technicians and resolving complex technical concerns in an automotive aftersales environment.

Required Technical and Professional Skills

• Advanced understanding of automotive electrical and electronic systems.
• Strong diagnostic and troubleshooting capabilities involving modern vehicle technologies.
• In-depth knowledge of electric vehicle components, hybrid powertrain systems, and onboard diagnostic technology.
• Familiarity with contemporary automotive diagnostic equipment, repair procedures, and technical support methods.
• Ability to investigate technical faults, interpret diagnostic findings, and recommend practical repair solutions.
• Strong analytical thinking, problem-solving, planning, and organisational skills.
• Ability to prepare accurate technical reports and communicate complex findings clearly.
• Effective communication, leadership, team-building, and technician coaching capabilities.
• Willingness to learn and apply new technical concepts as automotive technologies continue to develop.
• Customer-focused approach with a commitment to repair accuracy, service quality, and effective technical resolution.

About the Team

The Technical Support Engineer will work within Al-Futtaim 's automotive aftersales technical support environment, collaborating with technical managers, service locations, technicians, and other relevant stakeholders. The team focuses on advanced vehicle diagnostics, technical problem resolution, repair quality, and customer satisfaction. The role involves sharing technical expertise, supporting service teams, and helping maintain consistent diagnostic and repair standards across supported operations.

Future Career Opportunity

This vacancy forms part of Al-Futtaim 's ongoing talent-pool development for future Technical Support Engineer opportunities in Abu Dhabi. Candidates with relevant automotive technical experience, particularly in electric and plug-in hybrid vehicle diagnosis and repair, are encouraged to demonstrate their qualifications, technical expertise, and suitability for future opportunities. Al-Futtaim 's recruitment process considers professional capabilities, relevant experience, and alignment with the Group 's values of Respect, Integrity, Collaboration, and Excellence.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group is a diversified, privately held regional organisation headquartered in Dubai, United Arab Emirates. The Group operates across more than 20 countries in the Middle East, Asia, and Africa, with business activities covering automotive, financial services, real estate, retail, and healthcare. Al-Futtaim partners with more than 200 international brands and maintains a strong focus on customer service, business development, and adapting to changing market needs. Guided by its values of Respect, Integrity, Collaboration, and Excellence, Al-Futtaim continues to develop its businesses while serving customers and communities across its operating markets.