Technical Specialist: Client-Focused Systems & Support Pro

BlackStone eIT; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Paid Time Off

Training & Development

Performance Bonus

Job summary

BlackStone eIT is seeking a Technical Specialist to join our team. You will provide expert technical support, install and configure software, and ensure client satisfaction through proactive issue resolution.

You will collaborate with developers, document configurations, and train end-users while staying current with product updates and industry best practices. This role requires a bachelor's degree and 3+ years of relevant experience in a fast-paced environment.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Minimum 3 years in technical support or specialist role.
• Proficiency in troubleshooting software, systems, and networks; strong SQL knowledge.

Responsibilities

• Provide technical support to clients and resolve issues promptly.
• Collaborate with development teams to troubleshoot bugs and performance issues.
• Install, configure, and upgrade software systems.
• Develop and maintain documentation on configurations, processes, and user guides.
• Train end-users on software functionalities and best practices.
• Stay updated with product updates and emerging technologies.
• Participate in project planning to align solutions with client needs.

Skills

Client support

Troubleshooting

Analytical thinking

Communication

Team collaboration

Independent work

Agile familiarity

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

SQL

Job description

BlackStone eIT is seeking a Technical Specialist to join our team. You will provide expert technical support, install and configure software, and ensure client satisfaction through proactive issue resolution.

You will collaborate with developers, document configurations, and train end-users while staying current with product updates and industry best practices. This role requires a bachelor's degree and 3+ years of relevant experience in a fast-paced environment.