Support Engineer

Blackstone eIT; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

BlackStone eIT seeks a proactive Support Engineer to help clients resolve hardware and software issues while maintaining high customer satisfaction. You will diagnose problems and implement fixes, documenting solutions for future reference.

You will guide on configurations, software installations and updates, keep support documentation current, and relay customer feedback to product teams to drive improvements. Training customers on our products completes the role.

Responsibilities

• Deliver exceptional technical support to our clients by resolving hardware and software issues.
• Analyze and troubleshoot technical problems, documenting solutions for future reference.
• Provide guidance on system configurations, software installations, and updates.
• Maintain and update support documentation to ensure accuracy and ease of use.
• Collaborate with product teams to relay customer feedback and suggest enhancements.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Train customers on using our products effectively and address any concerns promptly.

Job description

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

Key Responsibilities

• Deliver exceptional technical support to our clients by resolving hardware and software issues.
• Analyze and troubleshoot technical problems, documenting solutions for future reference.
• Provide guidance on system configurations, software installations, and updates.
• Maintain and update support documentation to ensure accuracy and ease of use.
• Collaborate with product teams to relay customer feedback and suggest enhancements.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Train customers on using our products effectively and address any concerns promptly.