Technical Specialist

BlackStone eIT; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Paid Time Off

Training & Development

Performance Bonus

Job summary

BlackStone eIT is seeking a Technical Specialist to join our team. You will provide expert technical support, install and configure software, and ensure client satisfaction through proactive issue resolution.

You will collaborate with developers, document configurations, and train end-users while staying current with product updates and industry best practices. This role requires a bachelor's degree and 3+ years of relevant experience in a fast-paced environment.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Minimum 3 years in technical support or specialist role.
• Proficiency in troubleshooting software, systems, and networks; strong SQL knowledge.

Responsibilities

• Provide technical support to clients and resolve issues promptly.
• Collaborate with development teams to troubleshoot bugs and performance issues.
• Install, configure, and upgrade software systems.
• Develop and maintain documentation on configurations, processes, and user guides.
• Train end-users on software functionalities and best practices.
• Stay updated with product updates and emerging technologies.
• Participate in project planning to align solutions with client needs.

Skills

Client support

Troubleshooting

Analytical thinking

Communication

Team collaboration

Independent work

Agile familiarity

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

SQL

Job description

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients’ diverse needs.

Responsibilities

• Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
• Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
• Conduct system installations, configurations, and upgrades as necessary.
• Develop and maintain detailed documentation on system configurations, processes, and user guides.
• Assist in training end-users on software functionalities and best practices.
• Stay up-to‑date with product updates and emerging technologies to provide informed recommendations to clients.
• Participate in project planning and execution to ensure alignment between technical solutions and client needs.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or specialist role.
• Proficiency in troubleshooting software applications, systems, and networks.
• Solid understanding of database management and SQL.
• Experience with software installation, configuration, and upgrade processes.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills with a focus on customer service.
• Ability to work independently as well as part of a collaborative team environment.
• Familiarity with Agile methodologies is a plus.
• Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.

Benefits

• Paid Time Off
• Training & Development
• Performance Bonus