IT Support Specialist

Dubai Sotheby's International Realty; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Dubai Sotheby\'s International Realty is seeking an IT Support Specialist to manage and support our IT infrastructure in Dubai. You will ensure reliable operations of computer systems, networks, servers, and security measures while delivering excellent user assistance to staff.

The role requires hands-on experience with system maintenance, access control, backups, and incident resolution. You will collaborate with vendors and participate in IT projects such as rollouts and migrations.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Experience managing user accounts and access (Active Directory).
• Knowledge of LAN/WAN networks and connectivity.
• Familiarity with system backups and security practices.

Responsibilities

• Install, configure, and maintain computer systems, servers, and network devices.
• Monitor system performance and troubleshoot issues.
• Manage user accounts, permissions, and access rights.
• Maintain and support LAN, WAN, and internet connectivity.
• Ensure system security through access controls, backups, and antivirus protection.
• Provide technical support to staff for hardware, software, and connectivity issues.
• Perform regular system updates and upgrades.
• Document system configurations and changes.
• Collaborate with vendors and service providers to ensure quality IT services.
• Support IT projects including system rollouts, migrations, and new technology implementations.
• Enforce IT policies, standards, and procedures.

Skills

Troubleshooting

Active Directory

Networking (LAN/WAN)

Security & backups

IT Support

Job description

We are seeking a skilled and proactive IT Support Specialist to manage and support our organization's IT infrastructure. The ideal candidate will be responsible for maintaining computer systems, networks, servers, and security systems to ensure the optimal performance of technology services. This role requires strong troubleshooting skills, technical expertise, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

• Install, configure, and maintain computer systems, servers, and network devices.
• Monitor system performance and troubleshoot issues to ensure reliable operation.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Maintain and support local area networks (LAN), wide area networks (WAN), and internet connectivity.
• Ensure system security through proper access controls, backups, and antivirus/malware protection.
• Provide technical support to staff, addressing hardware, software, and connectivity issues.
• Perform regular system updates, patches, and upgrades.
• Document system configurations, changes, and maintenance activities.
• Collaborate with vendors and service providers to ensure quality IT services.
• Support IT projects including system rollouts, migrations, and new technology implementations.
• Enforce IT policies, standards, and procedures.