Technical Customer Support Professional

Tekla; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Tekla is seeking a Technical Support Engineer for the Middle East to empower structural engineers with Tekla Structures and BIM workflows. You will drive customer success, solve complex engineering challenges, and optimize BIM processes across the region.

The role requires a degree in Civil/Structural Engineering and a minimum of 3 years of Tekla Structures experience, with strong English communication and problem-solving skills. Arabic language skills are a plus in this regional market.

Qualifications

• Degree in Civil/Structural Engineering or related technical discipline.
• Minimum 3 years of experience with Tekla Structures or comparable BIM software.
• Excellent written and verbal communication in English.

Responsibilities

• Resolve complex technical and interoperability challenges for Tekla Structures and regional projects.
• Deliver technical training, onboarding programs and workshops to maximize BIM capabilities.
• Advise customers on best practices for structural modeling, detailing, fabrication, and BIM collaboration.
• Collaborate with global Trimble teams to translate feedback into software enhancements.

Skills

Tekla Structures

BIM workflows

Technical problem-solving

Technical training

English communication

Education

Civil/Structural Engineering degree

Tools

Tekla Structures

Job description

Elevate Structural Innovation as our Next Technical Support Engineer for the Middle East. Are you ready to transform how the Middle East builds by empowering structural engineers with industry-leading technology. Trimble is looking for a dynamic Technical Support Engineer to drive customer success, solve complex engineering challenges, and optimize BIM workflows across the region. Bring your technical passion to a team shaping the future of digital construction.

Key Exciting Responsibilities

• Resolve complex technical and interoperability challenges for Tekla Structures, driving resolution for high-impact regional projects.
• Deliver engaging technical training, onboarding programs and specialized workshops to help customers maximize their digital construction capabilities.
• Advise customers on industry best practices for structural modeling, steel and concrete detailing, fabrication and BIM collaboration.
• Partner with global Trimble development and product teams to translate customer feedback into future software enhancements and preventative solutions.

Bonus Points For

• Experience conducting technical training or consulting engagements in the Middle East region.
• Multilingual capabilities or familiarity with regional construction standards and practices.
• Ability to speak, read and write in Arabic would be highly preferred.

Essential Skills & Experience

• Degree in Civil Engineering, Structural Engineering, Construction, Architecture, BIM, or a related technical discipline.
• Minimum 3 years of experience with Tekla Structures or comparable structural and BIM engineering software.
• Excellent written and verbal communication skills in English to support diverse regional stakeholders.
• Strong background in structural modeling, detailing, construction workflows, and technical problem-solving.