Technical CSM: Onboarding & Loyalty (French)

Supersub; Dubai; On-site; AED 300,000 - 520,000; Full time

Benefits offered by this job

Flight allowance

Medical insurance

25 days paid annual leave

Premium office in Dubai

Job summary

Supersub is seeking a Technical Customer Success Manager (Implementation & Onboarding) to lead end-to-end onboarding for global clients. The role emphasizes technical execution, platform configuration, and smooth go-live delivery, with responsibility from post-sales handover to post-launch optimization.

The ideal candidate has 2–5 years in onboarding or customer success within SaaS, fluent in English and French, and holds a Master’s degree.

Qualifications

• Master’s degree or equivalent practical experience.
• 2–5 years hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Strong project management, analytical problem-solving, and attention to detail when mapping complex business logic into software rules.
• Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance.

Responsibilities

• Lead the technical onboarding journey post-sales handover, serving as the client’s main contact and project manager through go-live.
• Directly configure, test, and maintain customer loyalty programs in the back-end system, including setting up loyalty rules, rewards, campaigns, tiers, and custom logic.
• Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; escalate bugs to specialized support when required.
• Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals.
• Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams.

Skills

English

French

Spanish

Education

Master’s degree

Job description

Supersub is seeking a Technical Customer Success Manager (Implementation & Onboarding) to lead end-to-end onboarding for global clients. The role emphasizes technical execution, platform configuration, and smooth go-live delivery, with responsibility from post-sales handover to post-launch optimization.

The ideal candidate has 2–5 years in onboarding or customer success within SaaS, fluent in English and French, and holds a Master’s degree.