Technical Customer Success Manager (French Speaking) - SaaS - On-Site - Dubai, UAE

Supersub; Dubai; Sur place; AED 300 000 - 520 000; Plein temps

Avantages offerts par ce poste

Flight allowance

Medical insurance

25 days paid annual leave

Premium office in Dubai

Résumé du poste

Supersub is seeking a Technical Customer Success Manager (Implementation & Onboarding) to lead end-to-end onboarding for global clients. The role emphasizes technical execution, platform configuration, and smooth go-live delivery, with responsibility from post-sales handover to post-launch optimization.

The ideal candidate has 2–5 years in onboarding or customer success within SaaS, fluent in English and French, and holds a Master’s degree.

Qualifications

• Master’s degree or equivalent practical experience.
• 2–5 years hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Strong project management, analytical problem-solving, and attention to detail when mapping complex business logic into software rules.
• Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance.

Responsabilités

• Lead the technical onboarding journey post-sales handover, serving as the client’s main contact and project manager through go-live.
• Directly configure, test, and maintain customer loyalty programs in the back-end system, including setting up loyalty rules, rewards, campaigns, tiers, and custom logic.
• Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; escalate bugs to specialized support when required.
• Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals.
• Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams.

Connaissances

English

French

Spanish

Formation

Master’s degree

Description du poste

The Role

Our client is seeking a Technical Customer Success Manager (Implementation & Onboarding) fluent in English and French (or to lead the end-to-end technical onboarding and setup journey for global clients.

Unlike traditional account-management CSM roles centered on quota driving, this position is heavily focused on technical execution, platform configuration, and smooth go-live delivery. You will own customer onboarding, translate business requirements into platform settings, configure loyalty engines, and provide ongoing optimization support post-launch.

Working Hours: 12:30 PM – 10:00 PM (GST) to support international accounts across multiple regions.

The Responsibilities

• End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main point of contact and project manager through go-live.
• Platform Configuration: Directly configure, test, and maintain customer loyalty programs in the back-end system—including setting up loyalty rules, rewards, promotional campaigns, tiers, and custom platform logic.
• Support & Escalations: Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; transition technical bugs to specialized support when required.
• Post-Launch Optimization: Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals.
• Customer Advocacy: Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams.

The Skills & Competencies

• Languages: Business fluency in English paired with French (Priority 1), Spanish (Priority 2), or another European language (Priority 3).
• Experience: 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Technical Savviness: Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance.
• Education: Master’s degree or equivalent practical experience.
• Skills: Strong project management, analytical problem-solving, and high detail-orientation when mapping complex business logic into software rules.

The Differentiators

• Master’s degree or equivalent experience.
• Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors.
• Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms.

The Benefits

• Competitive base salary with global career development opportunities.
• Shift Schedule: 12:30 PM – 10:00 PM.
• Comprehensive Medical: Tier 1 worldwide coverage for employee + dependents (including Dental & Optical).
• Travel Benefit: Annual return flight ticket to home country.
• Life Insurance: Coverage equal to 2x annual earnings.
• Time Off: 25 days of paid annual leave.
• Workplace Culture: Vibrant team environment, wellbeing initiatives, regular social/charitable events, and team-building activities.
• Location: Premium office spaces overlooking JLT Park, the lake, and Dubai Marina.

The Process

Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer

The Employer

We are partnering with a market leader in Data-Driven Customer Engagement & Loyalty Solutions. Operating in a fast-growing, competitive market, the company has a proven track record of delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions.

This is a fantastic opportunity to join a dynamic, forward-thinking, and customer-centric team, where you’ll play a pivotal role in helping global brands maximize customer engagement and retention.