French-Speaking Customer Success Pro — Adoption & Training

Maseera; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Maseera is seeking a Customer Success Specialist (French Speaking) to support users, manage escalations, and coordinate with IT, Operations and development teams. The role focuses on ensuring successful system adoption, documenting business requirements, and providing training and follow-up to users.

The position emphasizes issue tracking, stakeholder communication, and continuous process improvement to enhance user experience and system performance.

Qualifications

• Customer success experience or strong customer support background preferred.
• Ability to gather requirements and translate user needs into actionable items.

Responsibilities

• Manage user support requests and resolve issues or coordinate escalations
• Track, document, and monitor system issues through to resolution
• Gather business requirements and support enhancement requests
• Coordinate with development, IT, and operations teams on fixes and improvements
• Support user onboarding, access management, and training initiatives
• Drive user adoption and identify opportunities for process improvement
• Prepare reports on issues, system performance, and user feedback
• Maintain clear stakeholder communication and follow up on action items
• Contribute to continuous improvement of processes and user experience

Skills

French language

Job description

Maseera is seeking a Customer Success Specialist (French Speaking) to support users, manage escalations, and coordinate with IT, Operations and development teams. The role focuses on ensuring successful system adoption, documenting business requirements, and providing training and follow-up to users.

The position emphasizes issue tracking, stakeholder communication, and continuous process improvement to enhance user experience and system performance.