Technical CSM: Onboarding & Go-Live (French/English)

Supersub; Dubai; On-site; AED 180,000 - 360,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Annual flight ticket for business/trav

Life insurance

25 days paid annual leave

Job summary

Supersub is seeking a Technical Customer Success Manager (Implementation & Onboarding) to drive the end-to-end technical onboarding and setup for global clients. The role focuses on platform configuration, go-live delivery, and ongoing optimization, with English and French fluency as a priority.

You will own onboarding, translate business requirements into settings, configure loyalty engines, and work with cross-functional teams to ensure a smooth launch and ongoing success post-go-live.

Qualifications

• 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Fluent in English and French; additional European language a plus.
• Strong project management, analytical problem solving, and meticulous mapping of business logic to software rules.

Responsibilities

• End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main contact and project manager through go-live.
• Platform Configuration: Configure, test, and maintain loyalty programs in the back-end system, including rules, rewards, campaigns, tiers, and custom logic.
• Support & Escalations: Coordinate with internal teams to resolve complex integration issues; escalate to specialized support when needed.
• Post-Launch Optimization: Analyze KPIs and campaigns to recommend workflow and rule improvements aligned with client goals.
• Customer Advocacy: Relay customer feedback to product and engineering for feature requests.

Skills

Project management

Analytical problem solving

Attention to detail

Education

Master's degree or equivalent practical experience

Job description

Supersub is seeking a Technical Customer Success Manager (Implementation & Onboarding) to drive the end-to-end technical onboarding and setup for global clients. The role focuses on platform configuration, go-live delivery, and ongoing optimization, with English and French fluency as a priority.

You will own onboarding, translate business requirements into settings, configure loyalty engines, and work with cross-functional teams to ensure a smooth launch and ongoing success post-go-live.