Technical Customer Success Manager (French Speaking) - SaaS - On-Site - Dubai

Supersub; Dubai; On-site; AED 180,000 - 360,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Annual flight ticket for business/trav

Life insurance

25 days paid annual leave

Job summary

Supersub is seeking a Technical Customer Success Manager (Implementation & Onboarding) to drive the end-to-end technical onboarding and setup for global clients. The role focuses on platform configuration, go-live delivery, and ongoing optimization, with English and French fluency as a priority.

You will own onboarding, translate business requirements into settings, configure loyalty engines, and work with cross-functional teams to ensure a smooth launch and ongoing success post-go-live.

Qualifications

• 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Fluent in English and French; additional European language a plus.
• Strong project management, analytical problem solving, and meticulous mapping of business logic to software rules.

Responsibilities

• End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main contact and project manager through go-live.
• Platform Configuration: Configure, test, and maintain loyalty programs in the back-end system, including rules, rewards, campaigns, tiers, and custom logic.
• Support & Escalations: Coordinate with internal teams to resolve complex integration issues; escalate to specialized support when needed.
• Post-Launch Optimization: Analyze KPIs and campaigns to recommend workflow and rule improvements aligned with client goals.
• Customer Advocacy: Relay customer feedback to product and engineering for feature requests.

Skills

Project management

Analytical problem solving

Attention to detail

Education

Master's degree or equivalent practical experience

Job description

Описание:

Our client is seeking a Technical Customer Success Manager (Implementation & Onboarding) fluent in English and French (or to lead the end-to-end technical onboarding and setup journey for global clients. Unlike traditional account-management CSM roles centered on quota driving, this position is heavily focused on technical execution, platform configuration, and smooth go-live delivery. You will own customer onboarding, translate business requirements into platform settings, configure loyalty engines, and provide ongoing optimization support post-launch. Working Hours: 12:30 PM - 10:00 PM (GST) to support international accounts across multiple regions.

Задачи:

• End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main point of contact and project manager through go-live.
• Platform Configuration: Directly configure, test, and maintain customer loyalty programs in the back-end system, including setting up loyalty rules, rewards, promotional campaigns, tiers, and custom platform logic.
• Support & Escalations: Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; transition technical bugs to specialized support when required.
• Post-Launch Optimization: Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals.
• Customer Advocacy: Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams.

Требования:

• Languages: Business fluency in English paired with French (Priority 1), Spanish (Priority 2), or another European language (Priority 3).
• Experience: 2-5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Technical Savviness: Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance.
• Education: Master’s degree or equivalent practical experience.
• Skills: Strong project management, analytical problem-solving, and high detail-orientation when mapping complex business logic into software rules.
• Master’s degree or equivalent experience.
• Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors.
• Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms.

Условия:

Competitive base salary with global career development opportunities.

• Shift Schedule: 12:30 PM - 10:00 PM
• Comprehensive Medical: Tier 1 worldwide coverage for employee + dependents (including Dental & Optical).
• Travel Benefit: Annual return flight ticket to home country.
• Life Insurance: Coverage equal to 2x annual earnings.
• Time Off: 25 days of paid annual leave.

Location: Premium office spaces overlooking JLT Park, the lake, and Dubai Marina.

Workplace Culture: Vibrant team environment, wellbeing initiatives, regular social/charitable events, and team-building activities.

The Employer

We are partnering with a market leader in Data-Driven Customer Engagement & Loyalty Solutions. Operating in a fast-growing, competitive market, the company has a proven track record of delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions. This is a fantastic opportunity to join a dynamic, forward-thinking, and customer-centric team, where you’ll play a pivotal role in helping global brands maximize customer engagement and retention.