Technical Customer Success Manager

Supersub; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Global medical coverage (employee &amp

Annual flight ticket

Job summary

Supersub is seeking a Customer Onboarding and Implementation lead to guide clients from post-sales handover through go-live. You will configure loyalty programs, coordinate with technical teams, and optimize campaigns based on KPI analysis.

Fluency in English and Spanish is highly valued, with French or other European languages as a plus. A Master’s degree and strong PM skills are required for this role.

Qualifications

• 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
• Business fluency in English and Spanish (Priority 1), French (Priority 2), or another European language (Priority 3)
• Demonstrated ability to navigate and manually configure back-end software platforms.
• Strong project management and analytical problem-solving skills.

Responsibilities

• Lead the technical implementation journey post-sales handover, serving as the client's main point of contact and project manager through go-live
• Directly configure, test, and maintain customer loyalty programs in the back-end system, including loyalty rules, rewards, and promotional campaigns
• Coordinate with internal technical and support teams to resolve complex integration or platform issues
• Analyze performance metrics and campaign KPIs post-launch to recommend workflow and strategy enhancements
• Act as the voice of the customer internally, relaying feature requests to product and engineering teams

Skills

Customer onboarding

Project management

SaaS experience

Education

Master's degree

Job description

Responsibilities

• Lead the technical implementation journey post-sales handover, serving as the client's main point of contact and project manager through go-live
• Directly configure, test, and maintain customer loyalty programs in the back-end system, including loyalty rules, rewards, and promotional campaigns
• Coordinate with internal technical and support teams to resolve complex integration or platform issues
• Analyze performance metrics and campaign KPIs post-launch to recommend workflow and strategy enhancements
• Act as the voice of the customer internally, relaying feature requests to product and engineering teams

Requirements

• 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups
• Business fluency in English and Spanish (Priority 1), French (Priority 2), or another European language (Priority 3)
• Demonstrated ability to navigate and manually configure back-end software platforms
• Master's degree or equivalent practical experience
• Strong project management and analytical problem-solving skills

Preferred Qualifications

• Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors
• Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms

Benefits

• Competitive base salary with global career development opportunities
• Comprehensive Tier 1 worldwide medical coverage for employee and dependents (including Dental & Optical)
• Annual return flight ticket to home country
• Life Insurance coverage equal to 2x annual earnings
• 25 days of paid annual leave
• Vibrant team environment with wellbeing initiatives and social events

About the Company

Our client is a market leader in Data-Driven Customer Engagement & Loyalty Solutions, delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions to global brands.