Technical Coordinator - Rental Fleet Maintenance

AlFuttaim; Abu Dhabi; Sur place; AED 90 000 - 130 000; Plein temps

Résumé du poste

Al-Futtaim is seeking a skilled Technical Coordinator to support rental fleet maintenance and repair operations in Abu Dhabi, UAE. You will coordinate daily vehicle movements, oversee repairs, and liaise with workshops, drivers, insurers, surveyors, and vendors to maintain high fleet availability.

Experience in accident repairs and insurance follow-up is essential. Responsibilities include monitoring repair progress, updating CarPro records, preparing status reports, and ensuring timely return

Qualifications

• 3-5 years of experience in fleet operations, rent-a-car maintenance, or workshop coordination.
• Proven experience coordinating vehicle maintenance and repair activities.
• Practical experience handling accident repair cases and insurance follow-up procedures.
• Familiarity with fleet management systems and recording vehicle status.

Responsabilités

• Coordinate fleet movements between rental branches and workshops.
• Assign vehicles to workshops based on maintenance or repair needs.
• Monitor repair progress and update CarPro with status.
• Follow up on insurance approvals and accident repair timelines.
• Prepare repair estimates with photos and organize workflow.
• Escalate delays to minimize downtime and maximize availability.

Connaissances

Fleet operations

Workshop coordination

Insurance follow-up

Vehicle tracking

Stakeholder coordination

Outils

CarPro

Description du poste

Technical Coordinator - Rental Fleet Maintenance Job Snapshot - Role: Technical Coordinator - Rental Fleet Maintenance - Location: Abu Dhabi, United Arab Emirates - Industry: Automotive - Function: Vehicle Dispatch, Routing and Scheduling - Experience: 3-5 years in fleet operations, rent-a-car maintenance, or workshop coordination - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim is seeking an experienced Technical Coordinator to support rental fleet maintenance and repair operations in Abu Dhabi, United Arab Emirates. The role is responsible for coordinating the daily movement, maintenance, and accident repairs of rental vehicles to maintain high fleet availability and minimize vehicle downtime. Working closely with workshops, drivers, insurance companies, surveyors, and external vendors, the Technical Coordinator will monitor vehicle repair progress, manage workshop assignments, follow up on insurance approvals, and ensure vehicles are returned to service as efficiently as possible. The position also involves maintaining accurate vehicle records in CarPro, preparing repair status reports, monitoring turnaround times, and escalating operational delays that affect fleet availability. Candidates should have 3-5 years of relevant experience in fleet operations, rent-a-car maintenance, or workshop coordination, with practical knowledge of accident repairs, insurance follow-up procedures, and fleet management systems.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: Automotive
• Function: Vehicle Dispatch, Routing and Scheduling
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site
• Job Requisition ID: 180834

What You Will Do

• Fleet and Vehicle Coordination
  • Arrange vehicle transfers between rental branches and workshops.
  • Assign vehicles to appropriate workshops based on their maintenance or repair requirements.
  • Coordinate vehicle movements to support efficient fleet operations.
  • Update and track vehicle information in the CarPro fleet management system.
  • Monitor vehicles awaiting maintenance, repair, or workshop allocation.
  • Follow up on pending vehicles to minimize unnecessary downtime.
  • Maintain visibility of vehicle repair status and expected availability.
  • Coordinate with relevant stakeholders to support the timely return of vehicles to the rental fleet.
• Workshop Coordination and Repair Monitoring
  • Open and close workshop work orders as required.
  • Coordinate vehicle delivery and collection arrangements with drivers.
  • Conduct vehicle inspections and document identified repair requirements.
  • Prepare repair estimates supported by relevant photographs.
  • Follow up with workshops on ongoing repairs and expected completion dates.
  • Monitor repair progress and identify potential turnaround delays.
  • Conduct joint vehicle inspections before release.
  • Participate in vehicle test drives before repaired vehicles are returned to service.
  • Coordinate with workshop personnel to resolve outstanding technical or operational concerns.
  • Ensure relevant vehicle repair information is recorded accurately.
• Insurance and Accident Repair Coordination
  • Coordinate accident repair cases from initial processing through repair completion.
  • Liaise with insurance companies and surveyors regarding accident-related repairs.
  • Follow up on insurance approvals required to proceed with repair work.
  • Ensure necessary accident repair documents are submitted within required timelines.
  • Track pending insurance approvals and identify cases requiring follow-up.
  • Escalate approval delays that may affect vehicle repair schedules.
  • Monitor major accident repair cases and their progress.
  • Coordinate with workshops and insurance stakeholders to support timely repair completion.
  • Maintain accurate records of accident repair status and outstanding approvals.
• Vendor and Supplier Coordination
  • Communicate with external workshops, suppliers, and service vendors regarding vehicle repair requirements.
  • Follow up on spare parts availability for vehicles undergoing repairs.
  • Coordinate tire replacement requirements.
  • Arrange follow-up on other vehicle maintenance and repair needs.
  • Monitor vendor responses and outstanding repair activities.
  • Identify supply or service delays that may affect repair completion.
  • Escalate unresolved vendor-related issues affecting fleet availability.
  • Maintain effective coordination between internal operations teams and external service providers.
• Fleet Availability and Downtime Control
  • Monitor vehicle downtime throughout the maintenance and repair process.
  • Track vehicles awaiting workshop allocation, repair completion, or insurance approval.
  • Identify overdue repairs and follow up with the responsible stakeholders.
  • Monitor vehicle aging to highlight units experiencing extended downtime.
  • Support the reduction of repair turnaround times through timely coordination.
  • Escalate operational issues that prevent vehicles from returning to service.
  • Maintain accurate information on vehicle availability and repair progress.
  • Contribute to efficient fleet utilization by minimizing avoidable maintenance and repair delays.
• Reporting and Fleet Records
  • Prepare daily workshop and vehicle repair status reports.
  • Maintain accurate vehicle movement and repair records.
  • Update CarPro with relevant vehicle status information.
  • Monitor vehicle aging and downtime reports.
  • Conduct parking yard inventory audits.
  • Verify vehicle locations against available system records.
  • Identify discrepancies in vehicle status or recorded locations.
  • Maintain accurate information on pending repairs and outstanding approvals.
  • Report overdue repairs and operational concerns to relevant stakeholders.
  • Support effective fleet monitoring through timely and reliable reporting.

Qualifications and Experience

• Professional Experience
  • 3-5 years of experience in fleet operations, rent-a-car maintenance, or workshop coordination.
  • Proven experience coordinating vehicle maintenance and repair activities.
  • Practical experience handling accident repair cases.
  • Experience following up with insurance companies on repair approvals.
  • Familiarity with workshop processes and vehicle repair coordination.
  • Experience monitoring vehicle downtime and repair progress.
  • Ability to coordinate effectively with drivers, workshops, suppliers, and other stakeholders.
• Fleet Management Systems
  • Good knowledge of CarPro or similar fleet management software.
  • Ability to update and track vehicle information accurately.
  • Familiarity with maintaining fleet movement and repair records.
  • Ability to monitor vehicle status and pending maintenance activities through fleet management systems.
• Required Skills
  • Fleet Operations and Coordination
    • Strong understanding of rental fleet maintenance coordination.
    • Ability to organize vehicle transfers between branches and workshops.
    • Experience monitoring workshop repair schedules.
    • Ability to follow up on outstanding maintenance and accident repairs.
    • Understanding of vehicle downtime and fleet availability requirements.
    • Ability to coordinate multiple vehicle repair cases effectively.
  • Workshop and Accident Repair Processes
    • Familiarity with vehicle inspection and repair estimation activities.
    • Understanding of workshop work order processes.
    • Experience coordinating vehicle delivery and collection.
    • Knowledge of accident repair follow-up procedures.
    • Ability to communicate with insurance companies and surveyors.
    • Experience tracking repair approvals and outstanding documentation.
  • Communication and Reporting
    • Excellent communication and interpersonal skills.
    • Strong organizational and coordination abilities.
    • Ability to prepare accurate daily repair status reports.
    • Effective follow-up skills when dealing with workshops and vendors.
    • Ability to communicate operational delays clearly.
    • Attention to accuracy when maintaining vehicle and repair records.
  • Professional Competencies
    • Strong planning and organizational skills.
    • Ability to manage several repair cases simultaneously.
    • Attention to detail in vehicle tracking and documentation.
    • Effective problem-solving and follow-up abilities.
    • Ability to coordinate with multiple internal and external stakeholders.
    • Focus on reducing vehicle downtime and improving fleet availability.
    • Ability to identify and elevate repair delays.
    • Strong reporting and record management skills.
    • Customer-service orientation.
    • Commitment to efficient fleet maintenance operations.

Role and Operational Coordination

The Technical Coordinator works with rental branches, workshops, drivers, insurance companies, surveyors, suppliers, and other service providers. The position requires continuous monitoring of vehicles undergoing maintenance or repairs, including those awaiting insurance approvals or spare parts. A key priority is ensuring that vehicle movements, workshop assignments, repair progress, and completion dates are properly coordinated and recorded. Accurate CarPro updates, timely reporting, and effective stakeholder communication are essential to maintaining fleet availability and reducing repair turnaround times.

About Al-Futtaim

Established in the 1930s and headquartered in Dubai, Al-Futtaim is one of the region 's diversified privately held business groups. The Group operates across more than 20 countries, with business interests in automotive, financial services, real estate, retail, and healthcare. Al-Futtaim employs more than 40,000 people and represents over 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE, and Marks and Spencer. The Group focuses on customer service, digital innovation, artificial intelligence, sustainable growth, and strategic partnerships. Its operations are guided by the values of Respect, Integrity, Collaboration, and Excellence, with a commitment to delivering value for customers, communities, and business partners.