Tech Support Specialist - User & Software Troubleshooting

Malor Hire

Abu Dhabi

Remote

AED 40,000 - 70,000

Full time

40 hours ago

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Benefits offered by this job

Health insurance

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Job summary

Malor Hire is seeking a Computer User Support Specialist to provide technical assistance to our team and customers across systems. You will diagnose issues, guide users through solutions remotely, and document resolutions in the ticketing system.

The role requires clear communication, patience with non-technical users, and familiarity with remote support tools. A reliable internet connection is essential for remote work arrangements.

Qualifications

Strong technical troubleshooting skills
IT support or help desk experience preferred
Excellent communication and patience with non-technical users
Familiar with remote support tools

Responsibilities

Provide technical support and troubleshoot computer/software issues
Walk users through step-by-step solutions remotely
Document support tickets and resolutions accurately
Escalate unresolved technical issues to the right team
Stay current on the software/systems commonly used

Skills

Troubleshooting

IT support

Communication

Remote support

Job description

The role requires clear communication, patience with non-technical users, and familiarity with remote support tools. A reliable internet connection is essential for remote work arrangements.

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