Computer User Support Specialist

WLWHr Ltd; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Performance bonuses

Parental leave

Co-working space allowance

Life insurance

Job summary

WLWHr Ltd seeks a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and customers. You will walk users through step-by-step solutions remotely, document tickets, and escalate ongoing issues when needed.

The role requires strong troubleshooting skills, prior IT support or help desk experience, and excellent communication with non-technical users. A reliable internet connection for remote work is essential.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Technical troubleshooting

IT support experience

Communication skills

Remote support tools

Tools

Remote support tools

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work

Benefits

• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage