Remote Tech Support Specialist - Health Benefits & Bonuses

WLWHr Ltd; Abu Dhabi; À distance; AED 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health coverage

Performance bonuses

Parental leave

Co-working space allowance

Life insurance

Résumé du poste

WLWHr Ltd seeks a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and customers. You will walk users through step-by-step solutions remotely, document tickets, and escalate ongoing issues when needed.

The role requires strong troubleshooting skills, prior IT support or help desk experience, and excellent communication with non-technical users. A reliable internet connection for remote work is essential.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsabilités

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Connaissances

Technical troubleshooting

IT support experience

Communication skills

Remote support tools

Outils

Remote support tools

Description du poste

WLWHr Ltd seeks a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and customers. You will walk users through step-by-step solutions remotely, document tickets, and escalate ongoing issues when needed.

The role requires strong troubleshooting skills, prior IT support or help desk experience, and excellent communication with non-technical users. A reliable internet connection for remote work is essential.