IT Specialist

Mered Residences Real Estate LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mered Residences Real Estate LLC is seeking an IT Specialist to provide timely technical support to employees, troubleshoot hardware, software, and network issues, and maintain IT documentation. The role includes setting up workstations, configuring software, and advising users on best practices as part of a fast-paced corporate environment.

The ideal candidate has 1+ years of helpdesk experience, strong Windows/macOS skills, and familiarity with Azure, MS 365, and remote support tools.

Qualifications

• 1+ years of experience in technical support / Helpdesk roles.
• Proficiency in Windows and macOS (setup, diagnostics, troubleshooting).
• Basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory).
• Ability to explain technical concepts in simple terms.
• Comfortable handling routine tasks and multitasking in a fast-paced environment.
• Basic knowledge of MS Azure.
• Proficiency in MS 365.
• Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting common issues.
• Understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, firewalls).
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
• Basic knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).
• Experience with cloud services (Microsoft 365, Google Workspace, AWS, Azure).

Responsibilities

• Provide technical support to company employees (remotely and on-site).
• Troubleshoot hardware, software, corporate services, and network infrastructure issues.
• Set up, configure, and maintain workstations (PCs, laptops, phones, peripherals).
• Install, update, and configure office and specialized software.
• Advise users on corporate IT systems and best practices.
• Maintain documentation, manuals, and knowledge base articles.

Skills

Technical support

Windows

macOS

Networking basics

Azure basics

Microsoft 365

Remote support tools

Tools

TeamViewer

AnyDesk

RDP

Google Workspace

AWS

Azure

Job description

The IT Specialist is responsible for providing timely and effective technical assistance to end-users, resolving hardware, software, and network-related issues. This role ensures smooth IT operations by troubleshooting problems, maintaining systems, and delivering excellent customer service. The specialist will handle support requests via ticketing systems, phone, email, or in-person, while documenting solutions and contributing to knowledge bases.

Key Responsibilities

• Provide technical support to company employees (remotely and on-site).
• Troubleshoot hardware, software, corporate services, and network infrastructure issues.
• Set up, configure, and maintain workstations (PCs, laptops, phones, peripherals).
• Install, update, and configure office and specialized software.
• Advise users on corporate IT systems and best practices.
• Maintain documentation, manuals, and knowledge base articles.

Required Qualifications

• 1+ years of experience in technical support / Helpdesk roles.
• Proficiency in Windows and macOS (setup, diagnostics, troubleshooting).
• Basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory).
• Ability to explain technical concepts in simple terms.
• Comfortable handling routine tasks and multitasking in a fast-paced environment.
• Basic knowledge of MS Azure.
• Proficiency in MS 365.
• Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting common issues.
• Understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, firewalls).
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
• Basic knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).
• Experience with cloud services (Microsoft 365, Google Workspace, AWS, Azure).

Skills and Competencies

• Leadership and analytical mindset.
• Flexibility in balancing corporate requirements with local operational needs.
• Stress resistance – staying calm under pressure during critical outages.