Remote IT Support Specialist

Marl Hire; Abu Dhabi; Hybrid; AED 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Performance bonuses

Parental leave

Co-working space allowance

Life insurance coverage

Job summary

Marl Hire is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and/or customers. The role involves guiding users remotely, documenting tickets, and escalating complex problems as needed.

Ideal candidates have strong troubleshooting skills, prior IT support or help desk experience, and comfort using remote support tools with reliable internet for remote work.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Technical troubleshooting

Help desk experience

Communication skills

Tools

Remote support tools

Job description

Marl Hire is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and/or customers. The role involves guiding users remotely, documenting tickets, and escalating complex problems as needed.

Ideal candidates have strong troubleshooting skills, prior IT support or help desk experience, and comfort using remote support tools with reliable internet for remote work.