IT Support Engineer / IT Support Specialist

global grants & scholarships; United Arab Emirates; On-site; AED 78,000 - 145,000; Full time

Job summary

Global Grants & Scholarships is seeking an IT Support Engineer to deliver technical support and maintain reliable technology environments for users and operations. You will diagnose hardware, software, and network issues, perform installations and configurations, and manage user accounts, permissions, and assets.

The role requires good communication, documentation, and collaboration with internal teams and external providers to ensure service quality and security.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with Windows, macOS, Linux and Microsoft 365.
• Knowledge of TCP/IP, DNS, DHCP, VPN and basic networking concepts.
• Experience with Active Directory and IT asset management is a plus.
• Good communication and documentation skills.

Responsibilities

• Respond to IT support requests and troubleshoot technical issues.
• Install and configure computers, software, peripherals, and IT equipment.
• Manage user accounts, access permissions, system configurations, and IT assets.
• Support network connectivity, printers, email systems, and collaboration tools.
• Maintain accurate incident records and escalate complex issues when required.
• Assist with software deployments, security updates, backups, and infrastructure improvements.
• Contribute to IT security, reliability, documentation, and process improvement.

Skills

Troubleshooting

Analytical thinking

Communication

Customer service

Documentation

Network fundamentals

Cross-platform support

Education

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field

Tools

Active Directory

Microsoft 365

Ticketing systems

VPN

Windows/macOS/Linux

Job description

We are looking for an IT Support Engineer / IT Support Specialist to provide technical support, troubleshoot IT issues, and maintain reliable technology environments for users and business operations. The role involves diagnosing hardware, software, network, and system-related issues while ensuring timely resolution and a positive user experience.

Key responsibilities include responding to IT support requests, troubleshooting technical issues, installing and configuring computers, software, peripherals, and other IT equipment. The role also involves managing user accounts, access permissions, system configurations, and IT assets, as well as supporting network connectivity, printers, email systems, collaboration tools, and other business applications.

The role will maintain accurate records of incidents, service requests, configurations, and solutions while escalating complex issues when required. Responsibilities may also include supporting system upgrades, software deployments, security updates, backup procedures, and IT infrastructure improvements. The position contributes to maintaining IT security, operational reliability, documentation, and continuous improvement of support processes.

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• Strong understanding of computer hardware, operating systems, software applications, and basic networking concepts.
• Familiarity with Windows, macOS, Linux, Microsoft 365, or other common business technology environments.
• Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN, and basic network troubleshooting.
• Familiarity with Active Directory, user account management, access control, and IT asset management is an advantage.
• Understanding of IT security principles, system updates, endpoint protection, and data protection practices.
• Familiarity with helpdesk or ticketing systems and IT service management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills with the ability to explain technical issues clearly to users.
• Strong attention to detail and ability to prioritize multiple support requests.
• Good documentation and organizational skills.
• Ability to work collaboratively with internal teams and external technology providers.
• Proactive mindset with a strong focus on service quality, system reliability, and continuous improvement.