IT Help Desk Specialist – Troubleshooting & Support

ML Hires; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Performance bonus

Parental leave

Co-working allowance

Life insurance

Job summary

ML Hires is seeking a Computer User Support Specialist in the United Arab Emirates to provide technical support and troubleshoot computer/software issues for our team and customers. The role involves guiding users through step-by-step solutions remotely, documenting tickets, and escalating unresolved issues to the appropriate team.

You will stay current on the software and systems in use, ensuring smooth operations and reliable support for colleagues and clients alike.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Technical troubleshooting

IT support experience

Communication skills

Remote support

Tools

Remote support tools

Job description

ML Hires is seeking a Computer User Support Specialist in the United Arab Emirates to provide technical support and troubleshoot computer/software issues for our team and customers. The role involves guiding users through step-by-step solutions remotely, documenting tickets, and escalating unresolved issues to the appropriate team.

You will stay current on the software and systems in use, ensuring smooth operations and reliable support for colleagues and clients alike.