Computer User Support Specialist

Malor Hire; Abu Dhabi; Remote; AED 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Job summary

Malor Hire is seeking a Computer User Support Specialist to provide technical assistance to our team and customers across systems. You will diagnose issues, guide users through solutions remotely, and document resolutions in the ticketing system.

The role requires clear communication, patience with non-technical users, and familiarity with remote support tools. A reliable internet connection is essential for remote work arrangements.

Qualifications

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools

Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Skills

Troubleshooting

IT support

Communication

Remote support

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work

Benefits

• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage