Guest Service Executive - Front Office - Jumeirah Mina Al Salam

Dubai Holding LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Company-provided shared accommodation

Healthcare and life insurance

Annual flight allowance

Learning & development programs

Job summary

Jumeirah Mina Al Salam in Dubai is seeking a Guest Service Executive to join the Front Office team. You will efficiently handle guest check-ins and check-outs, process payments, allocate rooms, and assist with reservations while upholding hotel policies and standards.

The role requires a minimum of two years in hospitality or guest services, fluency in English, and a customer-centric, ownership mindset. Additional languages are a plus; company-provided shared accommodation and extensive benefits

Qualifications

• Minimum two years’ experience in hospitality or guest service-related work.
• Highschool diploma or general education in Business Administration preferred.
• Strong customer service orientation and ownership.
• Fluent in English (reading, writing, and speaking); additional languages such as Russian, German, French, or Arabic preferred.

Responsibilities

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments and billing inquiries, managing cash and credit transactions securely.
• Allocate rooms based on guest preferences and availability, accommodating special requests whenever possible.
• Assist with reservation changes, cancellations, and confirmations in accordance with hotel policies.
• Handle and resolve guest complaints professionally, using a solutions-oriented approach and escalating when necessary.
• Promote hotel services and amenities, identifying opportunities to enhance the guest experience through effective upselling.

Skills

Customer service

Cash handling

Upselling

Communication

Ownership

Education

High school diploma or equivalent

Business Administration background preferred

Job description

Guest Service Executive - Front Office - Jumeirah Mina Al Salam

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Guest Service Executive to join Jumeirah Mina Al Salam.The main duties and responsibilities of this role include:

Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.

Process guest payments and billing inquiries, managing cash and credit transactions securely.

Allocate rooms based on guest preferences and availability, accommodating special requests whenever possible.

Assist with reservation changes, cancellations, and confirmations in accordance with hotel policies.

Handle and resolve guest complaints professionally, using a solutions-oriented approach and escalating when necessary.

Promote hotel services and amenities, identifying opportunities to enhance the guest experience through effective upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years’ experience in hospitality or guest service-related work
• Highschool diploma or general education in Business Administration preferred
• Strong Customer service orientation and ownership
• Fluent in English (reading, writing, and speaking is essential); proficiency in additional languages such as Russian, German, French, or Arabic is preferred

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)