Team Leader – Retail

TASC Outsourcing; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking a proactive Store Team Leader to supervise the retail sales team on the shop floor and drive achievement of store targets. The role requires coaching, strong customer service focus, and hands-on involvement in daily store operations.

Responsibilities include monitoring performance, stock replenishment, visual merchandising, and preparing sales updates. UAE retail experience preferred and flexibility to work weekends and holidays is expected.

Qualifications

• Previous experience in retail sales / store operations.
• Prior experience as a Team Leader, Senior Sales Associate, Supervisor, or similar role.
• Strong people management and coaching skills.
• Good understanding of sales targets, KPIs, conversion, and customer service.
• Strong communication and problem-solving skills.
• Confident in handling customer escalations.
• Good knowledge of POS, stock management, and retail operations.
• Ability to work shifts, weekends, and public holidays.
• UAE retail experience is preferred.

Responsibilities

• Supervise and support the retail sales team on the shop floor.
• Drive achievement of individual and store sales targets.
• Monitor team performance, productivity, and customer service standards.
• Coach and motivate team members to improve sales and service performance.
• Ensure excellent customer experience and resolve escalated customer concerns.
• Support daily store opening, closing, and operational activities.
• Monitor stock availability, replenishment, and product presentation.
• Ensure adherence to visual merchandising and store standards.
• Prepare sales updates, reports, and performance trackers.
• Support roster planning, attendance, and shift coordination.
• Coordinate with Store Manager and internal teams on operational requirements.
• Ensure compliance with company policies, SOPs, and retail procedures.
• Support new joiner onboarding and on-the-job training.

Skills

Retail Sales

Team Leadership

Store Operations

Customer Service

Sales Target Achievement

Team Management

Staff Coaching

Retail KPIs

Conversion

Upselling

Cross-Selling

Customer Engagement

POS

Inventory Management

Stock Replenishment

Visual Merchandising

Roster Management

Performance Monitoring

Complaint Handling

Retail Operations

Tools

POS System

Stock Management Software

Job description

• Supervise and support the retail sales team on the shop floor.
• Drive achievement of individual and store sales targets.
• Monitor team performance, productivity, and customer service standards.
• Coach and motivate team members to improve sales and service performance.
• Ensure excellent customer experience and resolve escalated customer concerns.
• Support daily store opening, closing, and operational activities.
• Monitor stock availability, replenishment, and product presentation.
• Ensure adherence to visual merchandising and store standards.
• Prepare sales updates, reports, and performance trackers.
• Support roster planning, attendance, and shift coordination.
• Coordinate with Store Manager and internal teams on operational requirements.
• Ensure compliance with company policies, SOPs, and retail procedures.
• Support new joiner onboarding and on-the-job training.

Requirements

• Previous experience in retail sales / store operations.
• Prior experience as a Team Leader, Senior Sales Associate, Supervisor, or similar role.
• Strong people management and coaching skills.
• Good understanding of sales targets, KPIs, conversion, and customer service.
• Strong communication and problem-solving skills.
• Confident in handling customer escalations.
• Good knowledge of POS, stock management, and retail operations.
• Ability to work shifts, weekends, and public holidays.
• UAE retail experience is preferred.

Key Skills

Retail Sales, Team Leadership, Store Operations, Customer Service, Sales Target Achievement, Team Management, Staff Coaching, Retail KPIs, Conversion, Upselling, Cross-Selling, Customer Engagement, POS, Inventory Management, Stock Replenishment, Visual Merchandising, Roster Management, Performance Monitoring, Complaint Handling, Retail Operations.