Platinum Reservation Agent - Atlantis Resorts - Dubai, UAE

Atlantis; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Tax-free salary

Food and beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance

Annual flight tickets

Incentive programs

Job summary

Atlantis in Dubai is seeking a Platinum Reservation Agent to deliver premium reservation and sales support for luxury products and services. You will manage customer journeys, promote high-end dining and exclusive resort experiences, while building relationships with luxury partners.

The ideal candidate has experience in luxury reservations or sales and possesses strong communication skills, organizational skills, and a customer-focused mindset. Competitive tax-free salary and various benefits are offered.

Qualifications

• Previous experience in luxury reservations, sales, or guest services preferred.
• Ability to understand client preferences and deliver personalized solutions.
• Confidence promoting high-end products and services.

Responsibilities

• Promote and sell premium resort products and services to luxury partners.
• Manage end-to-end customer journeys from initial inquiry to post-booking follow-up.
• Build and maintain strong relationships with luxury partners and high-value clients.

Skills

Strong communication

Relationship-building skills

Organizational skills

Customer-focused mindset

Job description

Position Overview

Platinum Reservation Agent role at Atlantis Resorts Dubai focuses on delivering premium reservation and sales support for luxury products and services. This guest‑centric position manages the complete customer journey, promoting high‑end dining and exclusive resort experiences while building strong relationships with luxury partners in a world‑class hospitality environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Reservations‑Ticketing
• Salary: 7000-10000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Promote and sell premium resort products and services to luxury partners
• Manage end‑to‑end customer journeys from initial inquiry to post‑booking follow‑up
• Provide detailed information on fine dining, exclusive experiences, and premium amenities
• Build and maintain strong relationships with luxury partners and high‑value clients
• Deliver exceptional customer service with a focus on satisfaction and loyalty
• Identify client needs and recommend tailored luxury offerings accordingly
• Maintain accurate reservation records and ensure seamless booking experiences
• Collaborate with internal teams to ensure service delivery meets luxury standards

Ideal Profile

• Previous experience in luxury reservations, sales, or guest services preferred
• Strong communication and relationship‑building skills
• Ability to understand client preferences and deliver personalized solutions
• Confidence promoting high‑end products and services
• Excellent organizational skills with attention to detail
• Customer‑focused mindset with a passion for luxury hospitality

Why Join Us

• Competitive tax‑free salary paid in UAE Dirhams
• Food and beverage privileges across Atlantis outlets
• Discounted rates at Kerzner properties worldwide
• Comprehensive health insurance including dental coverage
• Annual flight tickets and life insurance
• Incentive programs and colleague wellbeing initiatives
• Access to world‑class training, career development, and internal mobility

About the Company

Atlantis Resorts, part of Kerzner International, is a global luxury hospitality brand with iconic destinations including Atlantis, The Palm and Atlantis, The Royal in Dubai. Known for exceptional guest experiences, premium dining concepts, and innovative resort offerings, Atlantis provides hospitality professionals with opportunities to build rewarding long‑term careers in a dynamic luxury environment.