Team Leader - Front Desk

Rotana; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana in Abu Dhabi seeks a proactive Front Office Team Leader to deliver guest-focused service and oversee the Front Desk. You will supervise reception staff, coordinate with departments, and ensure accurate billing and registrations in Opera PMS.

The ideal candidate brings hospitality degree, Front Office experience, excellent English, and strong interpersonal skills to thrive in a fast-paced, culturally diverse hotel environment.

Qualifications

• Ideally a degree or diploma in Hospitality Management or related field.
• Previous front office supervisory or team leader experience.
• Excellent written and spoken English communication skills; knowledge of an additional language is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy with Opera PMS experience considered an advantage.

Responsibilities

• Greet guests in a professional and friendly manner and manage check-in/check-out through to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Keep aware of daily room rates and occupancy levels.
• Supervise Front Desk colleagues to ensure professional, friendly, and efficient service.
• Maintain up-to-date knowledge of hotel facilities and local services to respond to guest inquiries.
• Verify cashier closures and ensure accurate billing and proper supporting documentation.
• Ensure guest registration forms match information in Opera PMS.

Skills

Guest-focused service

Team leadership

Communication skills

Interpersonal skills

Problem solving

Education

Hospitality Management degree or diploma

Tools

Opera PMS

Job description

We are currently seeking passionate, dynamic, and guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Team Leader - Front Desk, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay.

Key Responsibilities:

• Receive guests in a professional and friendly manner, ensuring their expectations are met from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain awareness of daily room rates and occupancy levels.
• Establish and maintain positive working relationships with all Front Office colleagues, particularly Front Desk Agents and Guest Services.
• Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service.
• Maintain up-to-date knowledge of hotel facilities and local services to provide accurate information and respond to guest inquiries.
• Verify all cashier closures completed by Front Desk Agents at the end of each shift, ensuring billing accuracy and proper supporting documentation.
• Ensure all guest registration forms are accurately completed and correspond with the information recorded in Opera PMS.

Education, Qualifications & Experience

• Ideally, a degree or diploma in Hospitality Management or a related field.
• Previous experience in the Front Office department within a hotel, preferably in a supervisory or team leader role.
• Excellent written and spoken English communication skills; knowledge of an additional language is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy, with previous experience using Opera PMS considered an advantage.

Knowledge & Competencies

The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality. The candidate must be able to perform effectively under pressure in a fast-paced environment and work collaboratively with colleagues and guests from diverse cultural backgrounds.

Key Competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results