Support Team Lead: Elevate Customer Success

ConFlip; Dibba Al Fujairah; On-site; AED 180,000 - 230,000; Full time

Job summary

ConFlip in Dibba-El-Fujairah, UAE is seeking a Support Manager to lead the daily operations of the support team and ensure high customer satisfaction. The role requires a bachelor's degree and at least 3 years of leadership experience, with English proficiency prioritized and Arabic as a plus.

Visa sponsorship is available for qualified candidates. You will guide, train, and mentor the team, manage performance, and coordinate with other departments to improve processes while maintaining detailed

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 3 years experience in a similar role.
• Proven track record of managing and leading a team.
• Excellent communication skills in English (Arabic is a plus).
• Familiarity with customer service software such as Zendesk.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Lead and manage the support team to meet targets.
• Provide training and mentorship to team members.
• Monitor performance and drive continuous improvement.
• Respond to customer inquiries and resolve issues promptly.
• Maintain accurate records of interactions and transactions.
• Collaborate with other departments to streamline processes.
• Hold regular team meetings to review challenges and opportunities.

Skills

Leadership

Customer service

Communication

Problem-solving

Team coaching

Education

Bachelor's degree in Business Administration

Tools

Zendesk

Job description

ConFlip in Dibba-El-Fujairah, UAE is seeking a Support Manager to lead the daily operations of the support team and ensure high customer satisfaction. The role requires a bachelor's degree and at least 3 years of leadership experience, with English proficiency prioritized and Arabic as a plus.

Visa sponsorship is available for qualified candidates. You will guide, train, and mentor the team, manage performance, and coordinate with other departments to improve processes while maintaining detailed