Support Manager (English Speaking)

Woopel; Dibba Al Fujairah; On-site; AED 37,000 - 45,000; Full time

Job summary

Woopel in Dibba-El-Fujairah, UAE, is hiring a Support Manager (English speaking) to lead a customer service team and ensure top quality responses to diverse clients.

The role requires at least 3 years in a similar position, strong leadership, excellent communication, and preference for biometric passport knowledge; salary around 1000 USD monthly.

Qualifications

• Minimum of 3 years experience in a similar role.
• Fluency in English is mandatory.
• Experience working with biometric passports is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong leadership abilities with experience managing a team.
• Attention to detail and problem-solving skills.

Responsibilities

• Manage and oversee a team of support staff to ensure efficient and effective customer service delivery.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and analyze customer feedback to identify areas of improvement.
• Train and mentor support staff on best practices for handling customer inquiries and concerns.
• Collaborate with other departments to resolve complex customer issues.
• Maintain accurate records of customer interactions and provide regular reports to upper management.

Skills

Leadership

Communication

Multitasking

Team management

English fluency

Job description

Support Manager vacancy in Dibba-El-Fujairah UAE

Support Manager (English Speaking). Our growing company is seeking a dynamic and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. As a Support Manager, you will be responsible for providing exceptional customer service to our diverse clientele.

Responsibilities

• Manage and oversee a team of support staff to ensure efficient and effective customer service delivery
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor and analyze customer feedback to identify areas of improvement
• Train and mentor support staff on best practices for handling customer inquiries and concerns
• Collaborate with other departments to resolve complex customer issues
• Maintain accurate records of customer interactions and provide regular reports to upper management

Requirements

• Minimum of 3 years experience in a similar role
• Fluency in English is mandatory, proficiency in other languages is a plus
• Experience working with biometric passports is preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong leadership abilities with experience managing a team
• Attention to detail and problem-solving skills

We welcome applicants from all nationalities, backgrounds, and genders.

1000 $

UAE