Support Manager — Lead a High-Impact Team (Accom & Visa)

Flyper; Ajman; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Accommodation

Free visa

Flight ticket

Job summary

Flyper in Ajman, United Arab Emirates, is seeking a seasoned Support Manager to lead our customer support team on-site. The role emphasizes supervision, policy development, and ensuring timely resolution of issues, with a focus on delivering excellent service in a fast-paced environment.

The ideal candidate will have strong leadership, good communication in English and Urdu, and the ability to coach a team and drive performance.

Qualifications

• Experience in a managerial role in a support or customer service environment.
• Strong leadership and coaching abilities with a focus on team performance.
• Excellent communication skills in English; Urdu proficiency preferred (Arabic a plus).

Responsibilities

• Supervise and manage the support staff, including setting goals, providing training, and conducting performance evaluations.
• Develop and implement policies and procedures for the support team.
• Ensure timely resolution of customer issues and inquiries.
• Monitor team performance metrics and make necessary adjustments to improve efficiency.
• Collaborate with other departments to improve overall customer experience.
• Conduct regular meetings with the support team to discuss progress, challenges, and opportunities for improvement.

Skills

Leadership

Communication

Team coaching

Policy development

Job description

Flyper in Ajman, United Arab Emirates, is seeking a seasoned Support Manager to lead our customer support team on-site. The role emphasizes supervision, policy development, and ensuring timely resolution of issues, with a focus on delivering excellent service in a fast-paced environment.

The ideal candidate will have strong leadership, good communication in English and Urdu, and the ability to coach a team and drive performance.