Support Team Lead – Elevate Customer Care

Ecojob; Dibba Al Fujairah; On-site; AED 60,000 - 90,000; Full time

Job summary

Ecojob in Dibba-El-Fujairah, UAE, is hiring a Junior Support Manager to oversee daily operations of the support team and ensure top‑notch service for customers. Working hours are 9 am–6 pm, Monday–Friday, with on‑site duties in Dibba-El-Fujairah.

The role focuses on leading the team, training staff, resolving inquiries promptly, and collaborating with other departments to improve the customer experience, while emphasizing process improvements and performance reporting.

Qualifications

• Fluency in English is a must for communicating with customers.
• Experience in customer service or support management is preferred but not required.
• Ability to work independently as well as part of a team.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Willingness to learn and grow within the company.

Responsibilities

• Manage and lead a team of support staff to provide excellent customer service
• Train and mentor new support team members
• Monitor customer inquiries and ensure timely and effective resolution of issues
• Collaborate with other departments to improve overall customer experience
• Identify areas for improvement in processes and procedures and implement necessary changes
• Keep track of support team performance metrics and report them to upper management

Skills

English fluency

Team leadership

Customer service

Communication skills

Detail orientation

Job description

Ecojob in Dibba-El-Fujairah, UAE, is hiring a Junior Support Manager to oversee daily operations of the support team and ensure top‑notch service for customers. Working hours are 9 am–6 pm, Monday–Friday, with on‑site duties in Dibba-El-Fujairah.

The role focuses on leading the team, training staff, resolving inquiries promptly, and collaborating with other departments to improve the customer experience, while emphasizing process improvements and performance reporting.