Customer Service Team Leader — Abu Dhabi

ConFlip; Abu Dhabi; On-site; AED 10,000 - 12,000; Full time

Job summary

ConFlip in Abu Dhabi seeks an experienced Supervisor to lead and coordinate front-line staff, ensuring high standards of customer service and adherence to company policies.

The ideal candidate will have at least 3 years of management experience in customer service, fluent English, and strong organizational and problem-solving skills. A good eye for detail and the ability to multitask in a fast-paced environment are prized.

Qualifications

• Experience in supervising staff and delivering service excellence.
• Fluent English with strong communication skills.
• Ability to organize, multitask, and solve problems proactively.

Responsibilities

• Supervise and direct staff to meet service standards.
• Monitor team performance and provide feedback.
• Maintain a positive work environment in line with policies.
• Collaborate with management to implement improvements.

Skills

Interpersonal skills

Organizational skills

Multitasking

Problem solving

English fluency

Computer skills

Leadership

Communication skills

Health & Safety

Job description

ConFlip in Abu Dhabi seeks an experienced Supervisor to lead and coordinate front-line staff, ensuring high standards of customer service and adherence to company policies.

The ideal candidate will have at least 3 years of management experience in customer service, fluent English, and strong organizational and problem-solving skills. A good eye for detail and the ability to multitask in a fast-paced environment are prized.