Support Manager - Lead Client Support & Team Training

JobCenter; Dibba Al Fujairah; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Free visa sponsorship

Flight ticket for selected candidates

Job summary

JobCenter in Dibba-El-Fujairah, UAE, is seeking an experienced Support Manager to lead and coordinate our client support efforts. You will oversee the support team, align with multiple departments, and drive service excellence to ensure client satisfaction.

The ideal candidate brings proven leadership, strong communication, and the ability to train staff and manage performance in a fast-paced environment. This full-time role starts immediately and requires immediate availability.

Qualifications

• Previous experience in a similar role is required.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to multitask.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of customer service principles and practices.
• Proven leadership skills with the ability to train and supervise staff.

Responsibilities

• Manage and oversee the support services for our company
• Coordinate with different departments to ensure timely and efficient support for clients
• Develop and maintain relationships with clients to ensure satisfaction
• Train and supervise support staff
• Monitor performance of support staff and provide feedback for improvement
• Create reports on support activities and present them to upper management

Skills

Leadership

Customer service

Communication

Coordination

Training staff

Tools

CRM software

Job description

JobCenter in Dibba-El-Fujairah, UAE, is seeking an experienced Support Manager to lead and coordinate our client support efforts. You will oversee the support team, align with multiple departments, and drive service excellence to ensure client satisfaction.

The ideal candidate brings proven leadership, strong communication, and the ability to train staff and manage performance in a fast-paced environment. This full-time role starts immediately and requires immediate availability.