Part-Time Helpdesk & Support Manager - Elevate Customer Success

India Abroad; Dibba Al Fujairah; On-site; AED 37,000 - 45,000; Part time

Job summary

India Abroad in Dibba-El-Fujairah, UAE is seeking a Support Manager to provide technical support to customers through our helpdesk system. This part-time role emphasizes strong English communication and solid troubleshooting abilities.

You will escalate issues to the appropriate teams and monitor customer feedback to identify improvements. Egyptian nationality is preferred, and prior experience is not required for this entry-level friendly position.

Qualifications

• Strong troubleshooting skills and IT systems knowledge.
• Excellent verbal and written communication abilities.
• Experience with customer support/helpdesk environments is a plus.

Responsibilities

• Provide technical support to customers through the helpdesk system.
• Escalate customer issues to appropriate teams.
• Monitor feedback and provide insights to improve customer satisfaction.

Skills

Verbal communication

Written communication

Troubleshooting

Customer support

Tools

Helpdesk system

Job description

India Abroad in Dibba-El-Fujairah, UAE is seeking a Support Manager to provide technical support to customers through our helpdesk system. This part-time role emphasizes strong English communication and solid troubleshooting abilities.

You will escalate issues to the appropriate teams and monitor customer feedback to identify improvements. Egyptian nationality is preferred, and prior experience is not required for this entry-level friendly position.