Junior Support Manager

Ecojob; Dibba Al Fujairah; On-site; AED 60,000 - 90,000; Full time

Job summary

Ecojob in Dibba-El-Fujairah, UAE, is hiring a Junior Support Manager to oversee daily operations of the support team and ensure top‑notch service for customers. Working hours are 9 am–6 pm, Monday–Friday, with on‑site duties in Dibba-El-Fujairah.

The role focuses on leading the team, training staff, resolving inquiries promptly, and collaborating with other departments to improve the customer experience, while emphasizing process improvements and performance reporting.

Qualifications

• Fluency in English is a must for communicating with customers.
• Experience in customer service or support management is preferred but not required.
• Ability to work independently as well as part of a team.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Willingness to learn and grow within the company.

Responsibilities

• Manage and lead a team of support staff to provide excellent customer service
• Train and mentor new support team members
• Monitor customer inquiries and ensure timely and effective resolution of issues
• Collaborate with other departments to improve overall customer experience
• Identify areas for improvement in processes and procedures and implement necessary changes
• Keep track of support team performance metrics and report them to upper management

Skills

English fluency

Team leadership

Customer service

Communication skills

Detail orientation

Job description

Support Manager vacancy in Dibba-El-Fujairah UAE

Junior Support Manager

We are looking for a driven and motivated Junior Support Manager to join our team in Dibba-El-Fujairah, UAE. As a Junior Support Manager, you will be responsible for overseeing the day-to-day operations of our support team and ensuring that our customers receive the best possible service.

This is a full-time position, with working hours from 9 am to 6 pm, Monday through Friday.

Responsibilities:

• Manage and lead a team of support staff to provide excellent customer service
• Train and mentor new support team members
• Monitor customer inquiries and ensure timely and effective resolution of issues
• Collaborate with other departments to improve overall customer experience
• Identify areas for improvement in processes and procedures and implement necessary changes
• Keep track of support team performance metrics and report them to upper management

Requirements:

• Fluency in English is a must, as this role will involve communicating with English-speaking customers
• Previous experience in customer service or support management is preferred but not required
• Ability to work independently as well as part of a team
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational skills
• A desire to continuously learn and grow within the company

This is an excellent opportunity for freshers looking to kickstart their career in support management. Accommodation will not be provided, so candidates must be able to commute to Dibba-El-Fujairah on their own. If you are passionate about providing top-notch customer service and are ready for a challenging yet rewarding role, then we want to hear from you!