Support Services Manager

Majid Al Futtaim; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Majid Al Futtaim is seeking an experienced Support Services Manager to lead its PRO and Travel Services teams in Dubai. The role oversees government relations, employee visa processing, corporate travel arrangements, and regulatory compliance across the organization.

You will ensure timely, accurate submissions, collaborate with Human Capital and Legal, develop the team, improve processes, and deliver a high-quality employee experience for executives and staff.

Qualifications

• Diploma or Bachelor's degree in a relevant field.
• 5 to 7 years of experience in UAE government relations or establishment services.
• Proven experience leading teams responsible for government-related transactions and approvals.
• Knowledge of UAE immigration requirements and visa processing.
• Experience coordinating corporate travel arrangements and employee mobility.

Responsibilities

• Lead PRO and Travel Services teams in UAE and ensure compliant government relations.
• Oversee employee visa processing and embassy submissions.
• Manage corporate travel with policy-compliant bookings.
• Coordinate with UAE authorities and travel providers.
• Monitor service performance and drive process improvements.
• Develop team capabilities and manage stakeholder communications.

Skills

Government relations

PRO services management

Stakeholder management

Regulatory compliance

Operational reporting

Data governance

Customer service orientation

Education

Diploma or Bachelor’s degree in a relevant field

Job description

Support Services Manager Job Snapshot

Role: Support Services Manager - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Government Relations - Experience: 5 to 7 years - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Majid Al Futtaim is seeking an experienced Support Services Manager to lead its Public Relations Officer (PRO) and Travel Services teams in Dubai, United Arab Emirates. The role is responsible for overseeing government relations, employee visa processing, corporate travel arrangements, regulatory compliance, and employee support services across the organization. The successful candidate will ensure the efficient delivery of government-related transactions and business travel services while maintaining high standards of accuracy, compliance, and customer service. The position involves managing employee mobility requirements, coordinating with government authorities and travel providers, and supporting employees and executives through reliable administrative services. The Support Services Manager will also lead team development, strengthen operational processes, monitor service performance, and collaborate with Human Capital, Legal, and other internal stakeholders to improve efficiency, cost management, and the overall employee experience.

Job Details

Country: United Arab Emirates - City: Dubai - Industry: Retail - Function: Government Relations - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Government Relations and PRO Services

• Lead and oversee the daily activities of the PRO team responsible for government relations and employee support transactions.
• Manage employee visa processing, embassy submissions, mission visas, and associated documentation requirements.
• Coordinate government-related transactions to ensure accurate submissions and timely processing.
• Maintain effective working relationships with UAE government entities, embassies, and relevant regulatory authorities.
• Ensure government relations activities comply with applicable UAE regulations and immigration requirements.
• Provide operational guidance on government procedures, documentation requirements, and regulatory matters.
• Monitor outstanding transactions and resolve processing issues that may affect employee mobility or business operations.

Corporate Travel Management

• Oversee the delivery of corporate travel services for employees and executives.
• Manage business travel arrangements covering flights, accommodation, transportation, and travel-related visa requirements.
• Coordinate with travel service providers to support accurate and timely travel bookings.
• Ensure business travel arrangements comply with established corporate travel policies.
• Monitor travel requests and service delivery to maintain a reliable employee experience.
• Address travel-related issues and coordinate appropriate solutions with internal teams and external providers.
• Identify opportunities to improve travel coordination, operational efficiency, and cost management.

Visa Processing and Employee Mobility

• Oversee employee visa applications and related immigration documentation.
• Coordinate embassy submissions and mission visa requirements for business travel.
• Monitor visa processing activities to ensure timely completion and accurate documentation.
• Work closely with Human Capital and other internal functions to support employee mobility requirements.
• Maintain effective communication with employees regarding visa and travel support processes.
• Address documentation issues and processing delays through appropriate internal and external coordination.
• Support a consistent and professional employee experience throughout visa and mobility-related transactions.

Regulatory Compliance and Policy Management

• Ensure PRO and Travel Services activities comply with applicable UAE government regulations and immigration requirements.
• Monitor adherence to corporate travel policies and relevant internal procedures.
• Apply regulatory knowledge and policy interpretation skills to support compliant service delivery.
• Review operational practices to identify potential compliance gaps and areas requiring corrective action.
• Maintain accurate records and documentation supporting government transactions and travel services.
• Promote consistent application of compliance requirements across support service activities.
• Coordinate with Legal and relevant stakeholders when regulatory clarification or additional guidance is required.

Stakeholder and External Partner Management

• Support a broad stakeholder group across Majid Al Futtaim 's employee population.
• Partner closely with EGC, Legal, Human Capital, and other internal functions to coordinate government relations and travel services.
• Maintain productive relationships with government entities, embassies, travel providers, and external stakeholders.
• Communicate service requirements, operational updates, and regulatory matters clearly to relevant teams.
• Coordinate cross‑functional activities to resolve employee support and travel‑related issues.
• Provide professional assistance to employees, executives, and business stakeholders.
• Promote collaboration and shared accountability in delivering support services.

Team Leadership and Development

• Lead, manage, and develop the PRO and Travel Services teams.
• Establish clear service expectations and promote high standards of operational performance.
• Provide coaching, guidance, and development support to team members.
• Monitor team performance and ensure effective delivery of assigned responsibilities.
• Support team members in resolving complex government transactions and travel service‑issues.
• Lead teams through operational changes while maintaining service continuity.
• Encourage accountability, resilience, collaboration, and customer‑focused service delivery.
• Apply emotional intelligence and effective change leadership.

Operational Reporting and Data Governance

• Monitor visa processing, government transactions, and corporate travel activities to evaluate service performance.
• Maintain accurate operational records and reporting information.
• Apply data governance practices to support information accuracy, consistency, and regulatory compliance.
• Prepare and review reports covering visa operations, travel services, and service delivery performance.
• Identify operational trends, recurring issues, and opportunities for improvement.
• Use reporting insights to support management decisions and service quality improvements.
• Ensure relevant systems and data management practices support reliable operational oversight.

Process Improvement and Service Optimization

• Review existing PRO and Travel Services processes to identify opportunities for greater efficiency.
• Implement operational improvements that support timely and accurate service delivery.
• Evaluate opportunities to optimize travel costs and improve resource utilization.
• Strengthen service procedures and internal coordination to reduce processing delays.
• Support continuous improvement through performance monitoring and operational analysis.
• Promote consistent service standards across government relations and corporate travel activities.
• Balance operational efficiency, regulatory compliance, and employee experience when improving processes.

Qualifications and Experience

• Diploma or Bachelor 's degree in a relevant field.
• 5 to 7 years of experience in UAE government relations or establishment services.
• Strong knowledge of UAE licensing procedures, regulatory processes, and government transactions.
• Proven experience leading teams responsible for government-related transactions and approvals.
• Knowledge of immigration requirements, visa processing, and relevant compliance procedures.
• Ability to oversee corporate travel arrangements and employee mobility support services.
• Experience working with internal business functions and external government stakeholders.
• Understanding of data governance, operational reporting, and service improvement practices.
• Experience applying regulatory requirements and corporate policies in an operational environment.

Required Skills and Competencies

• Government relations and PRO services management.
• UAE immigration procedures, visa processing, and regulatory compliance knowledge.
• Corporate travel coordination and employee mobility support.
• Understanding of licensing and government transaction processes.
• Strong stakeholder management and external relationship‑building skills.
• Regulatory compliance management and policy interpretation.
• Operational reporting, systems management, and data governance.
• Business writing and professional communication skills.
• Ability to manage multiple service requirements and operational priorities.
• Strong problem‑solving and decision‑making capabilities.
• Strategic thinking and continuous process improvement.
• Team leadership, coaching, and employee development.
• Emotional intelligence and effective change leadership.
• Customer‑focused service delivery and employee support.
• Ability to improve operational efficiency while maintaining service quality.
• Collaboration, accountability, and resilience in a complex business environment.

Role Contribution

The Support Services Manager plays an important role in ensuring that employees and executives receive efficient government relations, visa processing, and corporate travel support. By managing the PRO and Travel Services teams, maintaining regulatory compliance, strengthening stakeholder relationships, and improving operational processes, the role contributes to reliable employee mobility services and effective business operations across Majid Al Futtaim. The position requires a balance of operational leadership, regulatory knowledge, service management, and continuous improvement to maintain a consistent and high‑quality support experience.