Establishment Services Senior Specialist

Majid Al Futtaim; Dubai; On-site; AED 335,000 - 513,000; Full time

Job summary

Majid Al Futtaim is seeking an experienced Establishment Services Senior Specialist to oversee government relations, trade licensing, regulatory transactions, and establishment compliance in Dubai, UAE. You will supervise day-to-day establishment services, ensure timely processing of renewals, and coordinate with government authorities to resolve licensing challenges.

The role requires strong knowledge of UAE government procedures, stakeholder management, and proven experience leading teams

Qualifications

• Bachelor's degree or Diploma in Business Administration or related discipline (required).
• 5–7 years UAE government relations/establishment services experience.
• Experience supervising teams handling regulatory transactions and approvals.

Responsibilities

• Oversee trade licensing and establishment-related government transactions.
• Coordinate regulatory submissions and government transactions across emirates.

Skills

Regulatory knowledge

Stakeholder management

Leadership

Regulatory reporting

Team supervision

Communication

Education

Bachelor's degree or Diploma in Business Administration

Tools

Microsoft Office

Job description

Job Snapshot

Establishment Services Senior Specialist Job Snapshot - Role: Establishment Services Senior Specialist - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Government Relations - Experience: 5 to 7 years - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Majid Al Futtaim is seeking an experienced Establishment Services Senior Specialist to oversee government relations, trade licensing, regulatory transactions, and establishment compliance activities in Dubai, United Arab Emirates. The role is responsible for supervising day-to-day establishment services, ensuring the timely processing of trade license renewals, permits, amendments, cancellations, and regulatory approvals across the UAE. The successful candidate will coordinate with government authorities, monitor compliance obligations, and resolve operational issues affecting licensing and regulatory processes. The position also involves leading and supporting team members, maintaining accurate compliance records, coordinating municipality and civil defence inspections, and preparing operational performance reports. This opportunity requires strong knowledge of UAE government procedures, effective stakeholder management, and proven experience supervising teams responsible for regulatory transactions and establishment services.

Job Details

Country: United Arab EmiratesCity: DubaiIndustry: RetailFunction: Government RelationsSalary: Not disclosedGender: No PreferenceCandidate Nationality: Not specifiedJob Type: Full TimeWork Arrangement: On-site

Key Responsibilities

Trade Licensing and Establishment Services

• Supervise the daily execution of trade licensing and establishment-related government transactions.
• Coordinate the processing of trade license renewals, amendments, and cancellations.
• Oversee permit applications and related regulatory approval requirements.
• Ensure government transactions are completed accurately and within required timelines.
• Review documentation to verify completeness and compliance before submission.
• Monitor transaction progress and address delays or processing issues.
• Coordinate with relevant internal teams to obtain information required for licensing and regulatory submissions.
• Support consistent delivery of establishment services across the UAE.

Government Relations and Regulatory Coordination

• Maintain effective working relationships with UAE government entities and regulatory authorities.
• Coordinate regulatory submissions and government transactions across all emirates.
• Serve as the primary operational escalation point for regulatory issues and approval delays.
• Communicate with government representatives to clarify documentation and processing requirements.
• Support the resolution of issues affecting establishment approvals and regulatory compliance.
• Monitor relevant government procedures and regulatory requirements affecting establishment services.
• Provide operational guidance to team members on government transaction processes.
• Maintain professional communication with internal stakeholders and external authorities.

Municipality and Civil Defence Compliance

• Coordinate municipality inspections and related regulatory activities.
• Arrange and monitor civil defence inspections according to applicable requirements.
• Ensure relevant documentation and operational preparations are completed before inspections.
• Coordinate with internal stakeholders to support inspection readiness.
• Track inspection outcomes and required corrective actions.
• Monitor the timely closure of identified compliance issues.
• Maintain accurate inspection records and supporting documentation.
• Escalate unresolved regulatory concerns to the appropriate management stakeholders.

Regulatory Compliance and Risk Management

• Monitor establishment services activities to ensure compliance with applicable UAE regulatory requirements.
• Review government submissions for accuracy, completeness, and procedural compliance.
• Maintain oversight of licensing, permit, inspection, and other regulatory obligations.
• Identify potential compliance risks arising from expired documents, delayed approvals, or incomplete transactions.
• Recommend appropriate actions to address operational and regulatory concerns.
• Support consistent application of established standard operating procedures.
• Ensure regulatory records are maintained accurately and updated when required.
• Promote timely completion of compliance-related activities to minimize operational disruption.

Team Supervision and Operational Leadership

• Lead, coach, and support associates responsible for establishment services and government transactions.
• Assign daily tasks and coordinate team workloads according to operational priorities.
• Monitor task completion and adherence to established service standards.
• Provide guidance on complex transactions and regulatory processing issues.
• Support team members in resolving operational challenges and approval delays.
• Encourage accountability, accuracy, and effective collaboration.
• Monitor team performance and identify opportunities for improvement.
• Promote consistent application of standard operating procedures across daily activities.

Training and Employee Development

• Train and onboard team members on relevant government portals and transaction systems.
• Provide guidance on regulatory requirements and establishment service procedures.
• Support employees in understanding documentation standards and submission processes.
• Share operational knowledge and updates relating to government transactions.
• Identify training needs based on service performance and regulatory changes.
• Coach associates on effective communication with government authorities and internal stakeholders.
• Encourage continuous learning and consistent service quality.

Compliance Tracking and Documentation

• Oversee the maintenance of trackers covering trade licenses, permits, inspections, and regulatory obligations.
• Ensure records are accurate, complete, and regularly updated.
• Monitor renewal deadlines and outstanding government approvals.
• Track the progress of regulatory submissions and required corrective actions.
• Review documentation to identify missing information or potential compliance concerns.
• Maintain reliable records supporting operational reporting and management oversight.
• Support timely escalation of overdue transactions and unresolved regulatory matters.
• Promote accurate recordkeeping to reduce operational and compliance risks.

Operational Reporting and Performance Monitoring

• Prepare regular operational, compliance, and performance reports for management.
• Monitor transaction volumes, processing progress, and outstanding regulatory requirements.
• Analyze service performance and identify recurring operational issues.
• Provide management with updates on licensing, permits, inspections, and approval delays.
• Use operational reporting tools to maintain accurate and accessible information.
• Identify opportunities to improve transaction processing and regulatory coordination.
• Recommend practical improvements based on performance trends and compliance findings.
• Support informed management decisions through clear and timely reporting.

Process Improvement and Service Quality

• Review existing establishment services workflows to identify opportunities for greater efficiency.
• Recommend improvements to transaction processing, documentation, and approval coordination.
• Support consistent application of operational procedures and service standards.
• Identify recurring causes of delays and recommend appropriate corrective measures.
• Improve coordination between associates, internal stakeholders, and government authorities.
• Promote accurate submissions and proactive monitoring of regulatory deadlines.
• Support continuous improvement in operational performance and compliance management.
• Maintain a customer-focused approach when delivering establishment support services.

Qualifications and Experience

• Bachelor 's degree or Diploma in Business Administration or a related discipline.
• 5 to 7 years of experience in UAE government relations, establishment services, or regulatory operations.
• Strong knowledge of UAE trade licensing procedures and government transaction requirements.
• Understanding of municipality permits, civil defence requirements, and regulatory compliance processes.
• Proven experience leading or supervising teams responsible for government transactions and approvals.
• Experience coordinating with government authorities and managing regulatory processing issues.
• Advanced proficiency in Microsoft Office applications.
• Experience using operational reporting tools and maintaining regulatory tracking records.
• Strong communication, stakeholder management, and problem-solving capabilities.
• Ability to manage multiple priorities and meet operational deadlines.

Required Skills and Competencies

• UAE government relations and establishment services management.
• Trade license renewals, amendments, and cancellations.
• Government permit processing and regulatory approvals.
• Municipality and civil defence inspection coordination.
• Knowledge of regulatory compliance procedures across the UAE.
• Government portal and transaction system operations.
• Regulatory documentation review and submission accuracy.
• Compliance tracking and deadline monitoring.
• Team supervision, coaching, and task allocation.
• Employee onboarding and operational training.
• Stakeholder management and government authority coordination.
• Resolution of regulatory issues and approval delays.
• Operational reporting and performance analysis.
• Advanced Microsoft Office and reporting tool proficiency.
• Strong organizational and time management skills.
• Analytical thinking and practical problem-solving.
• Clear written and verbal communication.
• Ability to manage competing priorities in a dynamic operational environment.
• Commitment to accuracy, accountability, and continuous improvement.

What We Offer

Majid Al Futtaim is committed to creating great moments, spreading happiness, and delivering memorable experiences for customers and communities. The company promotes a friendly and positive working environment where colleagues contribute to shared goals and future ambitions. Employees have the opportunity to work alongside a diverse workforce guided by the organization 's Leadership Model.

Role Contribution

The Establishment Services Senior Specialist supports Majid Al Futtaim 's business operations by ensuring that trade licensing, government transactions, inspections, and regulatory obligations are managed accurately and efficiently. Through effective team supervision, proactive compliance monitoring, strong government relationships, and reliable operational reporting, the role helps reduce regulatory risks and maintain continuity in establishment services. The position also contributes to improved service quality, employee development, and consistent application of regulatory procedures across the UAE.