EGC Support Services Manager | Emirati Talent

Majid Al Futtaim; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

Majid Al Futtaim is seeking a Support Services Manager to lead the PRO and Travel Services teams, ensuring seamless government relations, visa processing, and corporate travel support for employees and executives in the UAE.

You will drive regulatory compliance, build strong relationships with government entities and travel providers, and oversee reporting to improve efficiency, costs, and the employee experience.

Qualifications

• Support a broad stakeholder group across all Majid Al Futtaim employees.
• Hold a Diploma or Bachelor's degree with 5–7 years in UAE government relations and licensing.
• Proven experience leading teams handling government transactions.
• Data governance and reporting practices to maintain compliance and quality.
• Change leadership and strategic thinking with people leadership.
• Strong stakeholder management and collaboration.

Responsibilities

• Lead and develop the PRO and Travel Services teams with focus on service excellence.
• Oversee visa processing and embassy submissions.
• Manage corporate travel arrangements including flights and visas.
• Ensure compliance with UAE regulations and travel policies.
• Build relationships with government entities, embassies, and providers.
• Monitor visa and travel support activities for timely delivery.
• Collaborate with HC and internal functions to support employee mobility.
• Drive process improvements and reporting to optimize cost and experience.

Skills

Stakeholder management

Team leadership

Regulatory compliance

Communication skills

Problem solving

Data governance

Education

Diploma or Bachelor's degree in a relevant field

Job description

ROLE SUMMARY

Support Services Manager leads the PRO and Travel Services teams, overseeing government relations, corporate travel, regulatory compliance, and employee support services, while ensuring a seamless, high-quality experience for employees and executives.

ROLE PROFILE

• Lead and develop the PRO and Travel Services teams, ensuring high service standards and operational excellence.
• Oversee employee visa processing, embassy submissions, mission visas, and all related documentation requirements.
• Manage corporate travel arrangements, including flights, accommodation, transportation, and business travel visas.
• Ensure compliance with UAE government regulations, immigration requirements, and corporate travel policies.
• Build and maintain effective relationships with government entities, embassies, travel providers, and external stakeholders.
• Monitor visa processing and travel support activities to ensure timely and accurate service delivery.
• Partner with Human Capital and internal functions to provide seamless employee mobility, visa, and travel support.
• Drive process improvements, manage reporting on visa and travel operations, and optimize efficiency, cost, and employee experience.

REQUIREMENTS

• Support a broad stakeholder group across all Majid Al Futtaim employees, partnering closely with EGC, Legal, and Human Capital teams to deliver seamless government relations and travel services.
• Hold a Diploma or Bachelor's degree in a relevant field, with 5-7 years' experience in UAE government relations/establishment services, strong knowledge of licensing and regulatory processes, and proven experience leading teams handling govt transactions.
• Utilize data governance and reporting practices to maintain service quality, regulatory compliance, and continuous process improvement.
• Apply expertise in compliance management, government relations, policy interpretation, business writing, and systems and data management to ensure operational excellence.
• Lead teams effectively through change by applying sound decision-making, strategic thinking, emotional intelligence, and people leadership capabilities.
• Demonstrate strong stakeholder management, communication, customer focus, problem-solving, and collaboration skills while fostering shared accountability and resilience.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.