Support Services Manager - Government Relations and Travel Services

Majid Al Futtaim; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Majid Al Futtaim in Dubai, United Arab Emirates, seeks a Support Services Manager to lead its Government Relations (PRO) and Corporate Travel Services teams on-site. You will oversee visa processing, government transactions, licensing compliance, and travel arrangements for employees and executives.

The role requires 5-7 years in UAE government relations or establishment services, with strong leadership and stakeholder management capabilities.

Qualifications

• 5-7 years of UAE government relations and establishment services.
• Knowledge of UAE licensing procedures and regulatory processes.
• Experience leading PRO and travel services teams.
• Ability to manage complex government transactions.

Responsibilities

• Lead the PRO and Travel Services teams.
• Oversee employee visa processing and embassy submissions.
• Ensure timely government transactions and regulatory compliance.
• Maintain relationships with UAE government authorities and service providers.
• Collaborate with Human Capital, Legal, and other internal stakeholders.
• Drive service excellence and continuous improvement.

Skills

Government relations

Visa processing

Corporate travel

Team leadership

Stakeholder management

Education

Diploma or Bachelor's degree

Job description

Support Services Manager - Government Relations and Travel Services Job Snapshot - Role: Support Services Manager - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Administrative Support - Experience: 5-7 years in UAE government relations and establishment services - Job Type: Full Time - Work Arrangement: On-site

Position Overview Majid Al Futtaim is seeking an experienced Support Services Manager to lead its Government Relations (PRO) and Corporate Travel Services teams in Dubai, United Arab Emirates. The role is responsible for overseeing employee visa processing, government transactions, regulatory compliance, corporate travel arrangements, and related support services. The successful candidate will ensure efficient operations while delivering a professional and seamless service experience for employees, senior management, and executives. Working closely with Human Capital, Legal, EGC, and other internal stakeholders, the Support Services Manager will maintain effective relationships with government authorities, embassies, and travel service providers. This position requires strong knowledge of UAE government procedures, immigration requirements, establishment services, licensing regulations, and corporate travel operations, combined with proven team leadership and stakeholder management capabilities.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Retail - Function: Administrative Support - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Role Profile Government Relations and PRO Services - Lead the Public Relations Officer (PRO) team and oversee daily government relations activities. - Manage employee visa processing, embassy submissions, mission visas, and associated documentation. - Ensure government transactions are completed accurately and within required timelines. - Oversee establishment services and support compliance with applicable licensing and regulatory procedures. - Maintain effective working relationships with UAE government authorities, immigration departments, embassies, and other relevant entities. - Monitor regulatory requirements and ensure government-related activities follow applicable policies and procedures. - Provide guidance on government processes, documentation requirements, and regulatory matters affecting employee services.

Corporate Travel Management - Direct the Travel Services team in coordinating corporate travel requirements. - Oversee flight reservations, accommodation arrangements, transportation, and business travel visas. - Ensure travel arrangements comply with established corporate travel policies. - Coordinate travel support for employees, senior management, and executive stakeholders. - Maintain productive relationships with travel agencies, service providers, and external partners. - Monitor travel service delivery to ensure accuracy, responsiveness, and operational efficiency. - Identify opportunities to improve travel coordination, service quality, and cost effectiveness.

Regulatory Compliance and Policy Management - Ensure government relations and travel operations comply with relevant UAE regulations and company policies. - Apply knowledge of immigration, establishment, licensing, and regulatory requirements to daily operations. - Interpret applicable policies and communicate procedural requirements to internal stakeholders. - Maintain appropriate controls over visa processing, government documentation, and travel-related transactions. - Support consistent compliance practices across the PRO and Travel Services functions. - Identify operational risks and coordinate corrective actions where necessary.

Employee Mobility and Stakeholder Support - Partner with Human Capital teams to support employee mobility, immigration documentation, and travel requirements. - Collaborate with EGC, Legal, and other internal functions to coordinate government relations and employee support services. - Provide reliable service to a broad stakeholder group across Majid Al Futtaim. - Address complex service requirements through effective coordination and problem-solving. - Maintain professional relationships with employees, executives, external agencies, and service providers. - Promote a customer-focused approach that supports a positive employee experience.

Team Leadership and Operational Excellence - Lead, coach, and develop the PRO and Travel Services teams. - Establish clear service expectations and promote accountability for operational performance. - Guide team members through regulatory changes, process improvements, and evolving business requirements. - Apply sound judgment and effective decision-making to resolve operational challenges. - Foster collaboration, resilience, and shared responsibility across support functions. - Encourage a culture of service excellence, continuous improvement, and professional development.

Reporting, Data Governance, and Process Improvement - Monitor visa processing activities, government transactions, and corporate travel operations. - Maintain accurate operational records and management reporting. - Apply data governance practices to support reliable information management and regulatory compliance. - Review service performance to identify delays, inefficiencies, and improvement opportunities. - Develop and implement process enhancements that improve turnaround times and service quality. - Support cost optimization across government relations and travel services. - Use operational data and reporting insights to guide decisions and improve employee support. - Promote effective systems and data management practices within the support services function.

Requirements Education and Professional Experience - Diploma or Bachelor 's degree in a relevant field. - 5-7 years of experience in UAE government relations or establishment services. - Strong knowledge of UAE licensing procedures, government transactions, and regulatory processes. - Proven experience leading teams responsible for government-related transactions. - Practical understanding of visa processing, immigration documentation, and employee mobility requirements. - Ability to manage complex service operations involving multiple internal and external stakeholders.

Technical and Functional Competencies - Government relations and establishment services management. - UAE regulatory compliance and policy interpretation. - Immigration procedures and visa documentation. - Corporate travel coordination and employee support services. - Compliance management and operational controls. - Business writing and professional documentation. - Systems administration and data management practices relevant to support operations. - Data governance, reporting, and service performance monitoring. - Process improvement and operational efficiency.

Leadership and Interpersonal Skills - Strong people leadership and team development capabilities. - Effective decision-making and strategic thinking. - Emotional intelligence and the ability to lead teams through change. - Excellent stakeholder management and relationship-building skills. - Professional communication and collaboration skills. - Strong customer focus and commitment to service excellence. - Analytical problem-solving and sound operational judgment. - Ability to promote accountability, teamwork, and resilience. - Capacity to coordinate with Human Capital, Legal, EGC, government entities, and external service providers.

About Majid Al Futtaim Majid Al Futtaim is a leading developer and operator of shopping malls, retail, communities, and entertainment businesses across the Middle East, North Africa, and Central Asia. The company brings together diverse business functions and employees across its operations, supported by corporate services that help maintain efficient and compliant business activities. As Support Services Manager, you will contribute to the effectiveness of these operations by leading government relations and corporate travel services, strengthening regulatory compliance, and improving the support experience for employees and executives.