Service Operations & Reporting Specialist

Otis Elevator Co.; Abu Dhabi; Sur place; AED 89 000 - 156 000; Plein temps

Résumé du poste

Otis L.L.C, Dubai, United Arab Emirates, is seeking an Operations Coordinator to support service operations by coordinating field support activities, maintaining records, and producing KPI reports and dashboards. The role interfaces with field teams, customers and internal stakeholders to enhance efficiency and service performance.

The ideal candidate has 3–5 years of operations support, reporting, or admin experience, with a Diploma or Bachelor in a related field.

Qualifications

• Experience in operations support, service coordination, reporting or admin tasks.
• Familiarity with KPI tracking and dashboards is a plus.
• UAE work authorization preferred.

Responsabilités

• Coordinate field operations and follow up on tasks.
• Maintain operational trackers and documentation.
• Prepare and distribute KPI reports, dashboards, and updates.
• Assist with customer communications, appointments and reporting.
• Monitor KPIs and business processes for timely completion.
• Support timesheet validation and compliance reporting.
• Collaborate with supervisors, finance, sales and field teams.

Connaissances

Coordination

Reporting

Dashboards

Customer comms

Process governance

Formation

Diploma/Bachelor in Business Admin/Engineering/IS

Outils

Excel

MS Office

Description du poste

Otis L.L.C, Dubai, United Arab Emirates, is seeking an Operations Coordinator to support service operations by coordinating field support activities, maintaining records, and producing KPI reports and dashboards. The role interfaces with field teams, customers and internal stakeholders to enhance efficiency and service performance.

The ideal candidate has 3–5 years of operations support, reporting, or admin experience, with a Diploma or Bachelor in a related field.