Service Ops & Reporting Specialist (Dubai)

Otis; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Otis L.L.C, located in Dubai, is seeking an Operations Support professional to coordinate field activities, maintain trackers, and prepare reports and dashboards. You will support process governance and ensure timely follow-up of operational activities, working with field teams, supervisors, customers, and internal stakeholders.

The role requires a Diploma or Bachelor’s degree in Business Administration, Engineering, Information Systems, or a related field, and 3–5 years of operations support

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.
• 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.
• UAE Nationals preferred.

Responsibilities

• Support field operations through coordination, follow-up, and process administration.
• Maintain operational trackers, records, and documentation.
• Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
• Support customer communication requirements, appointments, and reporting activities.
• Monitor pending actions, operational KPIs, and business processes to support timely completion.
• Support timesheet validation, compliance monitoring, and reporting activities.
• Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
• Maintain data accuracy and support system updates.
• Participate in process improvement, reporting enhancement, and automation initiatives.
• Support regional projects related to service operations, reporting, governance, and continuous improvement.

Skills

Operations support

Service coordination

Reporting

Administration

Education

Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field

Job description

Otis L.L.C, located in Dubai, is seeking an Operations Support professional to coordinate field activities, maintain trackers, and prepare reports and dashboards. You will support process governance and ensure timely follow-up of operational activities, working with field teams, supervisors, customers, and internal stakeholders.

The role requires a Diploma or Bachelor’s degree in Business Administration, Engineering, Information Systems, or a related field, and 3–5 years of operations support