Support Manager — Customer Support Leader (Free Visa/Tickets)

India Abroad Publications Inc.; Ajman; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Free visa

Air ticket provided

Job summary

India Abroad Publications Inc. in Ajman, UAE is seeking a Support Manager to lead technical and operational customer support. The role involves troubleshooting issues, reviewing customer data, analyzing trends, and proposing effective solutions.

You will monitor feedback, generate performance reports, identify process improvements, and help ensure adherence to quality standards. English proficiency and strong communication are essential; prior similar-role experience is preferred but not

Qualifications

• Experience in a similar role preferred but not mandatory.
• Proficient in English; strong communication skills.
• Ability to learn quickly and solve problems.

Responsibilities

• Provide technical and operational support to customers and troubleshoot issues.
• Review customer data, analyze trends, and recommend solutions.
• Monitor customer feedback and generate reports on satisfaction levels and performance metrics.
• Identify process improvements and ensure adherence to quality standards.

Job description

India Abroad Publications Inc. in Ajman, UAE is seeking a Support Manager to lead technical and operational customer support. The role involves troubleshooting issues, reviewing customer data, analyzing trends, and proposing effective solutions.

You will monitor feedback, generate performance reports, identify process improvements, and help ensure adherence to quality standards. English proficiency and strong communication are essential; prior similar-role experience is preferred but not