Supervisor - Asset Protection

Wynn Al Marjan Island; Abu Dhabi; In loco; AED 216.000 - 312.000; Tempo pieno

Descrizione del lavoro

Wynn Al Marjan Island is seeking a skilled Supervisor - Asset Protection to lead the on-site security team, overseeing gaming and non-gaming areas while ensuring guest safety and Forbes Five-Star standards.

The role requires minimum 3 years in security within a resort environment with supervisory experience, plus a high school diploma. Strong leadership, incident management and guest-service skills are essential for success.

Competenze

• Minimum 3 years security experience in a large resort or hospitality environment, with supervisory duties.
• Strong ability to supervise teams and coordinate incident response.
• Excellent guest service focus and discretion in a Forbes-style setting.

Mansioni

• Supervise security officers across shifts and areas to maintain coverage and response capability.
• Lead first security response to incidents and coordinate with SOC and other departments.
• Enforce access control for restricted areas and ensure compliant operations.
• Conduct post checks, reporting, and documentation for incidents and logs.
• Promote Forbes Travel Guide Five-Star service standards during all interactions.

Conoscenze

Security experience

Leadership

Observation & risk assessment

Formazione

High school diploma or equivalent

Diploma or degree in security-related field

Descrizione del lavoro

About the Position

Wynn Al Marjan Island is looking for a skilled Supervisor - Asset Protection to join our Asset Protection team.

The primary duties and responsibilities of this role are:

• Supervise security officers during the assigned shift across assigned gaming and non-gaming areas acting under the direction of the Assistant Shift Manager - Asset Protection
• Deploy security officers across gaming and non-gaming areas as directed by the Assistant Shift Manager - Asset Protection ensuring posts are covered briefed and adjusted to maintain effective coverage and response capability
• Maintain a safe secure and controlled environment within assigned areas through active supervision post checks and a visible yet discreet presence that reassures guests without detracting from the Forbes Five-Star guest experience
• Ensure security officers comply with gaming regulations internal controls resort policies security procedures and post orders
• Supervise access control at restricted and sensitive areas including gaming back-of-house and other controlled locations ensuring only authorised persons enter
• Lead the first security response to incidents disturbances suspicious activity medical events and emergencies in gaming and non-gaming areas and secure the scene pending direction from the Assistant Shift Manager - Asset Protection
• Coordinate with the Security Operations Center SOC Corporate Investigations and other relevant departments during incident response evidence preservation and follow-up as directed
• Supervise patrols and monitoring of the gaming floor and non-gaming areas for security threats prohibited conduct and indicators affecting gaming integrity guest safety and asset protection
• Escalate significant incidents risks and operational issues to the Assistant Shift Manager - Asset Protection without delay and ensure they are accurately reported
• Monitor standards of conduct appearance grooming posture punctuality and performance of security officers in line with Forbes Travel Guide Five-Star presentation standards reporting performance and disciplinary matters to the Assistant Shift Manager - Asset Protection
• Provide on-shift coaching direction and corrective guidance to security officers and support training certification and on-the-job development including the application of Forbes Travel Guide Five-Star service standards
• Support the Assistant Shift Manager - Asset Protection in shift briefings and handovers and brief security officers on incidents risks staffing issues and operational priorities
• Ensure incident reports shift logs patrol records and other required documentation are accurate complete and submitted on time for review by the Assistant Shift Manager - Asset Protection
• Supervise security officers in managing guest incidents disputes refusals of entry removals and enforcement actions ensuring actions are lawful proportionate consistent with policy and conducted with the courtesy discretion and respect expected under Forbes Five-Star standards
• Check the readiness of security equipment communications devices and other operational resources and report faults affecting access control CCTV and other security systems for resolution
• Conduct inspections of security posts patrol routes and access points across assigned areas correcting deficiencies or reporting them to the Assistant Shift Manager - Asset Protection
• Supervise security officers in the execution of emergency response evacuation and business continuity procedures including assembly point control as directed by the Assistant Shift Manager - Asset Protection
• Work with gaming hotel food and beverage entertainment and other operational departments at shift level to support safe secure and uninterrupted operations
• Promote professional guest-focused service standards among security officers in line with Forbes Travel Guide Five-Star standards including warm and timely greetings eye contact courteous language and anticipating guest needs while ensuring security actions remain lawful and consistent with policy
• Ensure security officers proactively assist guests with directions and enquiries escorting guests where practical rather than pointing using guest names where known and resolving or handing over requests seamlessly to the appropriate department consistent with Forbes Five-Star service expectations
• Provide shift-level observations and recommendations to the Assistant Shift Manager - Asset Protection to support continuous improvement across gaming and non-gaming security operations

Requirements

• Required: Minimum 3 years security experience in an integrated resort, casino, or large hospitality environment, including 1 year in a supervisory or team lead role.
• Preferred: Experience in gaming security operations, including gaming floor and restricted area access control.
• Preferred: Experience in a Forbes Travel Guide Five-Star or comparable luxury hotel, resort, or gaming environment.
• Required: High school diploma or equivalent.
• Required: Eligible to obtain and maintain any security licence, registration, or clearance required for the role.
• Preferred: Diploma or degree in security, criminal justice, hospitality, or a related field.
• Preferred: Recognised certification in security supervision, first aid and CPR/AED, fire safety, or conflict de-escalation.
• Supervisory presence and sound professional judgement during a live shift.
• High integrity, discretion, and accountability.
• Working knowledge of gaming, non-gaming, hospitality, and security operating environments.
• Strong observation, situational awareness, and risk-based decision-making under pressure.
• Effective conflict management, de-escalation, and guest service skills, with an understanding of Forbes Travel Guide Five-Star service standards.
• Clear verbal and written communication, including accurate incident reporting and radio discipline.
• Competent in the use of security systems, access control, communications equipment and reporting tools.
• Ability to work rotating shifts, weekends, and holidays, and to remain composed, adaptable, and resilient in a 24/7 operation.