Strategic Operations Lead - UAE Fintech Web3

WhiteBIT Group; Dubai; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Medical insurance

2 days vacation accrual per month (1st

30 vacation days per year after year 2

Additional days off for national HOlid

Job summary

WhiteBIT UAE is seeking an experienced Operations Manager to design and oversee the firm’s operating model, SOPs and controls. You will manage end-to-end client operations, settlements, and regulatory readiness for VARA licensing, coordinating with Compliance, Finance, Product, Technology and external providers.

The role requires five years in regulated financial services with crypto-related operations, strong analytical skills and fluent English.

Qualifications

• Minimum five years’ operations experience in crypto exchange or regulated financial-services business.
• Experience managing settlements, reconciliations, and cash/asset movements.
• Understanding virtual-asset lifecycles, wallets, custody and fiat on/off-ramp processes.
• Experience developing SOPs, control frameworks, and auditable records.
• UAE regulated financial-services experience; VARA exposure preferred.
• Experience coordinating with Compliance, Finance, Product, Technology and external providers.

Responsibilities

• Design, document and maintain WhiteBIT UAE’s operating model, SOPs, control checklists and SLAs.
• Coordinate readiness for VARA licensing and market launch; test processes and remediate gaps.
• Manage end-to-end client operations including onboarding, deposits, withdrawals and settlements.
• Oversee daily controls and reconciliations across client ledgers, bank accounts and custodians.
• Maintain client money and virtual asset controls with maker–checker and audit trails.
• Coordinate with banks, custodians, liquidity providers and payment partners.
• Own incident management including escalation, root-cause analysis and actions.
• Work with Compliance on KYC/EDD workflows and regulatory information requests.
• Coordinate with Finance on treasury operations and month-end controls.
• Monitor service levels and partner performance; provide management reporting.
• Maintain records and contribute to business continuity planning.

Skills

Crypto operations

Transaction settlements

Regulatory compliance

SOPs & control frameworks

Analytical skills

English fluency

Stakeholder coordination

Education

Bachelor's degree in business, finance, operations, technology

Job description

WhiteBIT UAE is seeking an experienced Operations Manager to design and oversee the firm’s operating model, SOPs and controls. You will manage end-to-end client operations, settlements, and regulatory readiness for VARA licensing, coordinating with Compliance, Finance, Product, Technology and external providers.

The role requires five years in regulated financial services with crypto-related operations, strong analytical skills and fluent English.