Operations Manager Dubai, UAE • 5-7 years of experience •

WhiteBIT Group; Dubai; On-site; AED 300,000 - 520,000; Full time

Benefits offered by this job

24 calendar days of paid leave

National holidays off

Job summary

WhiteBIT UAE is seeking an experienced Operations Manager to design and oversee client operations, settlement processes, and regulatory-ready workflows. You will coordinate with Compliance, Finance, Product, Technology, Legal and external partners, ensuring robust controls and auditable records.

The role requires UAE-regulated financial services exposure, strong analytical skills and leadership in a fast-paced fintech environment.

Qualifications

• Minimum five years’ operations experience in crypto exchange or regulated financial services.
• Experience designing SOPs, control frameworks, and auditable records.
• Strong understanding of asset lifecycle, wallets, and on/off-ramp processes.
• UAE-regulated financial-services exposure and VARA familiarity preferred.
• Proven ability to coordinate with Compliance, Finance, Product, Technology and external providers.

Responsibilities

• Design and maintain WhiteBIT UAE operating model, SOPs and SLAs.
• Coordinate readiness for VARA licensing and market launch testing.
• Manage end-to-end client operations including onboarding, deposits, withdrawals and settlements.
• Oversee daily controls across ledgers, banks, custodians and wallets.
• Maintain client money and asset safeguards, with audit trails.
• Coordinate workflows with banks, custodians and payment partners.
• Own incident management with root-cause analysis and corrective actions.
• Collaborate with Compliance on KYC/EDD, monitoring and regulatory requests.
• Work with Finance on treasury operations and month-end controls.
• Provide regular management reporting on service levels and volumes.

Skills

Crypto operations experience

Operational controls

SOPs development

Data analysis

Fluent English

Education

Bachelor’s degree in business/finance/operations/technology

Tools

Spreadsheets

Dashboards

Workflow tools

Job description

We are the creators of a new fintech era!

Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the future.

We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.

Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.

Join us as an Operations Manager.

Requirements

• Minimum five years’ operations experience within a crypto exchange, VASP, fintech, payments firm, brokerage, bank, custodian or comparable regulated financial-services business.
• Hands-on experience managing transaction operations, settlements, reconciliations, cash or asset movements, operational controls and exception resolution.
• Strong understanding of virtual-asset transaction lifecycles, wallets, custody, blockchain confirmations and fiat on/off-ramp processes.
• Experience developing SOPs, control frameworks, management reporting, incident-management processes and auditable records.
• UAE regulated financial-services experience and familiarity with local operational and regulatory expectations; direct VARA exposure is strongly preferred.
• Experience coordinating with Compliance, Finance, Product, Technology, Legal and external providers such as banks, custodians and payment partners.
• Strong analytical skills and proficiency with spreadsheets, dashboards, workflow tools and reconciliation data.
• Bachelor’s degree in business, finance, operations, technology or a related discipline, or equivalent relevant professional experience.
• Fluent written and spoken English; Arabic is advantageous but not essential.

Responsibilities

• Design, document and maintain WhiteBIT UAE’s operating model, SOPs, control checklists, escalation procedures and service-level standards.
• Coordinate operational readiness for VARA licensing and market launch, including process testing, evidence packs and remediation of operational gaps.
• Manage end-to-end client operations, including onboarding hand-offs, account activation, deposits, withdrawals, transfers, settlement, queries and exceptions.
• Oversee daily controls and reconciliations across client ledgers, bank accounts, payment partners, custodians, wallets and blockchain records.
• Maintain controls for client money and virtual assets, including segregation, safeguarding, approvals, maker-checker controls and audit trails.
• Coordinate operational relationships and workflows with banks, custodians, liquidity providers, payment partners and other key service providers.
• Own operational incident management, including escalation, root-cause analysis, corrective actions and stakeholder communication.
• Work closely with Compliance on CDD/EDD workflows, transaction-monitoring escalations, Travel Rule exceptions, complaints and regulatory information requests.
• Coordinate with Finance on treasury operations, cash and asset movements, fees, liquidity requirements and month-end controls.
• Monitor service levels, volumes, turnaround times, exceptions, complaints and partner performance, providing regular management reporting.
• Maintain accurate and retrievable operational records and support business‑continuity and disaster‑recovery planning and testing.

Working terms

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.
• Comfortable working conditions, and an inspiring environment to help you thrive.
• 24 calendar days of paid leave.
• Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field.